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Intrexx in the service industry

Better service for satisfied customers


What is Intrexx?

Intrexx is an innovative portal software that's easy to learn

With Intrexx, you can model a variety of business processes in web applications allowing you to simplify and automate them. Data from different systems is gathered together on one central platform. You improve the flow of information and your employees get the information they need to work well - wherever and whenever they work.

Intrexx in your sector

Customer contact is a regular part of the service industry. It's important to improve the quality of customer communication and care for the customer as well as possible. For you're only competitively viable if the customer is satisfied.

The highlights:

  • Improved information distribution for better customer communication
  • Optimized internal processes for accelerated, optimized work and more time for customers
  • Easy to integrate data from existing systems for simplified daily working
  • Effective project management with customers to provide them with better service

Case study: TUI 4U

TUI 4U relies on employee portal as cross-locational information platform

TUI 4U uses Intrexx because it’s possible to create applications simply and quickly using the platform independent software. As well as other information, information about the various airlines is gathered in the portal clearly. The contracts made with each airline can be added to their information in the customer management system. In this way, the responsible employees have straightforward access to the information without having to laboriously search through the entire system. Furthermore, the portal contains various reporting applications.

Ready-made applications – tailor-made for you

Intrexx provides a variety of ready-made applications for the services sector. These can be implemented immediately and adjusted to your individual requirements. You can introduce an intranet solution quickly and with minimal effort for your personnel, leading to optimized internal processes.

The following ready-made applications have proven themselves to be especially useful in the services sector:

Document Management for Intrexx

Make sense of the chaos

A multitude of documents, such as discount guidelines, sales instructions etc., need to be managed. This application supports you by simplifying the editing, releasing and managing and documents. All documents will be collected in a central application and are, therefore, available throughout the company. Thanks to the clearly structured and uniform storage system, you'll always have a good overview of the documents stored. Every document can go through a pre-defined review and approval process. The document version and status can always be seen clearly. The user management regulates precisely which documents can be seen or altered, and by whom.
Projektmanagement für Intrexx

Project Management for Intrexx

Getting organized is half the battle

The application Project Management for Intrexx allows you to manage any number of projects and guarantees transparent communication. From warning functions via graphical analysis through to ready-made reports, the application comes with numerous features for managing projects. Furthermore, you can record the time required for completing individual tasks with just a few mouse clicks.

Intrexx Share

Modern communication

Connecting employees across departments and locations and discovering internal expertise for certain topics is particularly important, especially for large organizational structures. This is now easier than ever before with the social business software, Intrexx Share. The application not only provides you with a variety of social collaboration features for improving communication and organization, but can also be connected to all other software systems in the company. This means that employees not only receive important information from colleagues but that they also receive status updates from implemented programs - directly in their activity stream. For example, your CRM can automatically post the revenue from a new customer. With the simple, new way to communicate, you'll not only connect young talents to your company but you can also realize enormous increases to your productivity.

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