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Intrexx Case Study: Commerce

Phaesun GmbH


"The Process Visualizer Pro from ipro Consulting GmbH is a comprehensive tool that enables the depiction of extremely complex business processes. With this, an effective process management can be carried out all the way through to certification What makes this BPM tool especially unique is the ability to adapt it individually to business specific conditions, as well as the ability to embed it in an existing intranet."

Frederik Bronner,
QM Department, Phaesun GmbH

Certification under DIN EN ISO 9001



Industries: Energy
Partner: ipro consulting GmbH

Since its founding in 2001, Phaesun GmbH, with its head office in Memmingen, has specialized in selling, servicing and installing stand-alone photovoltaic and wind energy systems. As one of the internationally leading system integrators of network-independent energy systems, Phaesun offers products from all notable manufacturers in this area. International project management, targeted customer training and technical support supplement their offer. Phaesun has branches in Eritrea and Panama and draws on a worldwide partner and distribution network.

Phaesun GmbH searched for a solution that would fulfill the main requirements for the DIN EN ISO 9001. Specifically, process operations should be gathered together and documented. Verifications of the carried-out activities and their results must be depicted in the documentation. And with that, the aim was to be able to trace the activities comprehensibly.

The preferred solution was found in the application, which is based on the intranet and portal software Intrexx, Process Visualizer Pro; this is the basis module of the BPM Suite from ipro Consulting GmbH. The information, which is necessary for process management, is gathered together and processed in a web-based environment. As an example, employees, roles and organizational units can be added, with all their necessary details, into the application and can then be graphically modelled using the fully-integrated tool (creation of organigrams). In the operational structure, the processes are defined and where necessary, connected with further information such as process owners, process indexes, terms, documents etc. The creating and forming of the process steps (activities) takes place in the modelling tool. From there, the process depiction and the inserted activities are written to the Intrexx database. These can continually be edited and connected with other elements. Subsequently, the gradual structuring of a comprehensive process management system as well as further adaptations to the Phaesun specific situations followed. As well as incoming and outgoing documents, information, resources and raw materials can be depicted as the inputs and outputs of an activity. In the final phase, the QM certification, under DIN EN ISO 9001, of Phaesun GmbH was successfully completed.


  • Very rapid introduction
  • Low effort required for training the employees
  • Depiction of process maps
  • Depiction of the organizational structure
  • No further investments were required in the IT department
  • Quick location of information
  • High level of acceptance from the employees


Partner:
ipro Consulting GmbH
www.ipro-consult.de

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