Canada is a big country – and the stores of a famous Swedish furniture company span seven different time zones. This is no problem for the Service Online Booking Solution (SOBS). Customers can make an appointment for a consultation at any store, and employees can always keep track of everything thanks to the smart, digital platform.
Appointment booking without major hurdlesThe challenge for the Canadian subsidiary of the Swedish furniture giant was to better coordinate the booking of consulting and planning appointments across different stores. They chose the low-code platform Intrexx to solve this. This makes it possible to create tailor-made, individual digital applications with little effort. This is how SOBS was born.Previously, the booking and coordination of appointments were still largely done manually by telephone or via Outlook. This meant a lot of extra work, especially for the employees who had to deal with it alongside their actual work. This has now come to an end: with SOBS, customers can book appointments easily via a digital user interface. The data is entered via the company’s website – an interface automatically collects the entered data and transfers it to an internal appointment management system.
Thanks to low-code, SOBS is smarter than ready-made solutionsThe low-code platform Intrexx enabled the furniture company to set up the SOBS solution exactly according to its own wants and needs. With low-code, applications can be individually tailored thanks to a graphical development interface. In this way, the Swedish company was also able to meet the specific requirements of the different locations. For example, different permissions can be assigned to users: Team coordinators can create and assign appointments in the system while employees can only see their own appointments and cannot create new ones.It is also possible to record several appointments for different services in different stores at the same time – for example, if a customer plans a kitchen and orders a wall unit for the living room at the same time. This saves time and effort and makes using it more enjoyable for everyone involved.SOBS enables a smooth process for all aspects of appointment booking: confirmations, cancellations and other notifications are sent automatically via the platform. Results from the online survey – such as measurement data, furnishing information or inspiration examples – are also imported from the website into SOBS. As a result, the employees are always in the loop and can go into the consultation meetings well prepared.When the COVID-19 pandemic forced the country into lockdown, the new solution proved to be a decisive ace in the hole: Thanks to SOBS, services could be maintained at all times so that good customer care and advice could be guaranteed at all times, even during the pandemic. SOBS has significantly streamlined appointment scheduling and made it more efficient. Now employees have more time to take care of their main tasks and no longer have to plan and manage their appointments in a time-consuming manner.Optimal interconnection thanks to data integrationThe Swedish furniture giant was able to benefit from yet another advantage of low-code development: the Intrexx platform made it possible to securely connect external data sources to SOBS without much effort. This ensured that information could be optimally exchanged across different systems. SOBS could be deployed on an AWS cloud server so that it could be seamlessly integrated into the company’s system landscape. Various information from Microsoft 365 was also included via data integration.
tailormade applications, created easily and quickly
streamlined appointment scheduling with intuitive User Interface
safe and individual assignment of permissions for different employees
Automatic import of data from other systems
Seamless integration into the company’s system landscape
Swedish furniture giant
CommerceFabricationIntégration des données
Reshaping, stamping and cutting sheet metal: Since 1970 the company Hago from Küssaberg has been an all-rounder for high-quality and efficient sheet metal solutions. The company philosophy of Hago and its 750 employees is characterized by the willingness to continuously invest in new technologies and implement these successfully.
More transparent and straightforward manufacturingWith the installed hightech, Hago manufactures sheet metal parts in all shapes and sizes – all according to the customers‘ request. The spectrum and possibilities of the modern production range from parts as small as a paper clip through to body panels for buses. Hago can produce in batch sizes from 1 to multiple millions per year and supply renowned customers around the world.Within the scope of a project, Hago asked themselves how they can shape their manufacturing to make it more straightforward and transparent. With this in mind, the company started an Industry 4.0 project that quickly showed signs of success.
Data used to drive continuous improvementIn collaboration with the software service provider, CEM-Soft, Hago implemented a connection between the PLC control of the ultramodern laser welding machines and the software, Intrexx. This enables them to graphically process data so that it can be viewed immediately – even on mobile devices. This means the team can view the current operating conditions and key figures. As a result, authorized employees have an overview of workload, problems, machine effectiveness and production quality.This is valuable information for continuous improvement processes and the basis for predictive maintenance. “Today, we can calculate speed factors, carry out quality calculations and create analyses using the OEE. This has already enabled us to greatly increase quality,” says Patrick Kunder, Head of Laser Technology.Thanks to the solution, the recording of all machine logbooks has been fully automated. In the past, this was all done by hand – including the transposed numbers. This had to be done three times a day per machine with each time taking up 15 minutes. They can now manufacture in the gained time instead. Due to the number of connected machines and the underlying threeshift operation, this increases productivity immensely.Production could already be improved by 2.3 percent in a short space of time. However, what‘s even more impressive is the increase of quality by 13 percent. The investments into the interface and platform had already paid off after just 6 months.
Prompt ROI due to clear reductions in workload
Measurable increase in quality and greater productivity
Rapid implementation together with the Partner on-site
Supplier for the automotive industry
“Intrexx simplifies our work in production. It‘s great fun when all machine data is delivered directly to the tablet with such clarity.”
Patrick Kuner | Head of Laser Technology | Hago Feinwerktechnik GmbH
As a cooperative bank, the Volksbank Kurpfalz has stood for customer service and expertise since 1858 – for private as well as corporate customers. More than 400 dedicated employees, 39 of which are trainees, take care of the 79,500 customers and 42,000 members. The bank is open to new media and uses social media for external and internal communications. The social intranet based on the software, Intrexx, is therefore a key component of their internal communication.
The aim of introducing the social intranet was faster and more direct communication within the whole company – at the department and branch level. An important aspect of this was providing employees with all data and documents on one platform. The new digital solution was integrated seamlessly into the established employee portal by digitalizing existing paper-based processes and benefiting from electronic workflows.
The Volksbank Kurpfalz uses the software certified by FIDUCIA IT AG, Intrexx from United Planet. This enables a digital workplace to be created quickly: Applications can be developed very flexibly and adjusted to the individual requirements.“Our experience was very positive, therefore we wanted to approach a social intranet project with Intrexx,“ says Isabell Boos, Head of Marketing at the Volksbank Kurpfalz. They made their intranet social with the aid of the application Intrexx Share.In their Share news feed, the employees view up-to-date posts from groups and applications. In the “Kurpfalz Blog“, which is also part of Intrexx, information about new documents is provided and a wide variety of information from each area is published, such as task assignments or offers from the corporate preventative healthcare scheme. Thus, every employee finds the information most important to them in just a few clicks.Ms. Boos describes the digital project groups as a particularly valuable aspect. All group members have the same level of information with this function. As a result, decisions are made more quickly and communication is more transparent; this in turn leads to shortened meeting times.
Simplified work processes
Automated and accelerated workflows
Key data and documents are presented clearly
Huge time savings thanks to fast provision of information
Central data maintenance ensures information is always up to date
Volksbank Kurpfalz H + G BANK
FinancesIntégration des données
Curaden AG, with its headquarters in Switzerland, has been developing exceptional products for the dental industry for more than 50 years. Furthermore, the company has been a worldwide leading provider of holistic health concepts for 40 years. Curaden AG plays an active role in shaping the dental industry. Their diverse products, training concepts – such as iTOP –, and dental clinic marketing open up new business models and perspectives for dentists. In collaboration with its customers, Curaden AG provides life-long oral health as a profitable business model, true to the company motto: Better health for you. The company has been relying on Intrexx since 2014.
For the iTOP field, where dental professionals are trained, the company started searching for a new CRM solution a few years ago. They wanted to make the cross-border administration of this field even more efficient with this solution.The goal was to develop an application that could be used to integrate all relevant processes, interfaces and information in a convenient and user-friendly manner. Data both from different sources as well as from the existing intranet was to be conflated in the new portal. The ability to develop digital business processes and model role and permission concepts were also important requirements for the company. The new software solution should furthermore simplify event management, team management, sales planning, and communication within the sales organization.
Before development began, the iTOP business field was organized transnationally using built-in, standard Microsoft solutions. More than three employees had to take care of maintaining and administrating all worldwide events, iTOP teams and their tasks. Therefore, those involved were constantly sending emails and lists. This resulted in a high rate of error, huge workloads and redundant data storage. Furthermore, important business processes could not be modelled efficiently. For example, trainers from the respective countries had to enter their events into an existing platform. Afterwards, the data had to be written manually in Excel lists to manage and document the events.Thanks to the new ITOP Education CRM system, the administrative workload could be reduced by 50%. The web-based application could be easily integrated into the existing intranet of Curaden AG that serves as a collaboration platform for employees and suppliers. Thanks to the new CRM, the virtual and global teams can access the portal at any time and from any location. The data availability and quality has improved significantly. Roles and permissions can be defined individually. This ensures that every individual involved has access to the data relevant to them. With the help of the new application, tasks can be assigned and distributed automatically via email. Moreover, the iTOP Education CRM has a management dashboard that is based on defined KPIs. This enables them to generate analyses and applicable graphics quickly and easily.
Full replacement of Excel as a data and tasks management tool
Automated communication via email
Establishment of controlling mechanisms
Worldwide teams work together more efficiently
Healthcare and social care
“Intrexx is the ideal framework for implementing our process digitalization projects quickly and agilely. Our administrative workload was reduced by 50%.”
Mathias Riechsteiner, Head of IT, Curaden AG
Services de santéIntégration des données
Founded in 1911, the Katholische Jugendfürsorge (KJF) der Diözese Augsburg (Catholic youth welfare for the diocese of Augsburg) is a modern social organization to which over 80 different health care and social care providers and educational facilities belong. These are spread out across more than 150 locations in Swabia and Upper Bavaria. More than 5,500 employees help about 125,000 children, young people, families and adults with difficulties and questions each year – for example in vocational training centers, clinics and residential groups. Beyond this, around 200,000 further customers make use of the services of the KJF inclusive companies, including a hotel and a nature theme park in the Lake Constance region.
Person-to-person encounters are at the heart of the KJF’s work. This principle not only applies to dealing with clients and patients but also to the interactions between employees. Not only did the KJF want to better network employees but also to provide them with access to the employee portal, and the knowledge it contains, wherever they are via the Intrexx Mobile App. In doing so, the interaction and collaboration, which were noticeably improved in 2015 thanks to the new employee portal with the social collaboration software ‘Intrexx Share’, were raised up to an even higher level. Faithful to the motto “Mobile first”, the employees spread across more than 150 locations can use the Intrexx applications optimized for smartphones. The first and most important application is ‘Intrexx Share’ as a central communications tool. Further applications are to be optimized for mobile devices in 2019. With ‘Intrexx Share’, internal messages and groups can be viewed conveniently on mobile devices, and incoming messages and requests can be responded to quickly and easily.
Thanks to ‘Intrexx Share’, there’s more time for working with people, and exchanges between staff are faster, simpler and even more personal. As the access to the mobile portal is purely voluntary, the introduction should be accompanied and communicated with an internal marketing campaign.Recruitment management – everything in one place, always the right contact person At the end of 2016 the KJF additionally standardized its recruitment management across all locations and digitalized all of the process steps with the Intrexx application. The facilities can put together their job advertisements on-site using a central toolkit with text and image components, and then publish these internally as well externally once the online release has been given by the central HR department. With the toolkit, the HR department ensures that the job advertisements conform to legal standards (such as the AGG (General Act on Equal Treatment)) and also that the language is uniform in the sense of employer branding. The incoming applications are also completely processed through the Intrexx application and passed on to the corresponding contact person within the KJF. These receive a message in real-time in ‘Intrexx Share’ and can therefore respond accordingly. Once more, this step positions ‘Intrexx Share’ as a pivotal element of the internal communication and collaboration at the KJF. In comparison to earlier, the processing and managing of the approx. 150 occupational groups is simplified and accelerated immensely.Additionally, the recruitment management application has a fully-automated XML interface to the regional newspapers “Augsburger Allgemeine” and “Allgäuer Zeitung”, so that job advertisements are automatically added to their online job markets. PDFs for the printed advertisements are created automatically as well. All advertisements are also published to the central KJF career portal and facilities’ websites – these are respectively filtered automatically – via the XML interface. The applicants can use any of the available ways – from the career portal, via the media portals through to the facilities’ websites – to send in their online application. All they need to do is click on “Apply now!”. All data is stored and processed centrally in the Intrexx application. This not only simplifies the job advertisements but also saves a great deal of man-hours for the large amount of application processes. By using Intrexx, it’s ultimately much easier for those interested in working with the KJF to apply. This is a big advantage especially in times of skilled worker shortage.
Mobility and flexibility
Work groups and employee networking
Human resources (job advertisement and recruitment management)
Knowledge exchange and knowledge management
Employee services (information for staff about life and job situations)
Employee discounts and offers
Healthcare and social services
Katholische Jugendfürsorge der Diözese Augsburg e.V.
“Intrexx accompanies us on our journey towards consistent modernization. Networked, simplified and understandable is the triad that describes our employee portal very well.”
Raphael Doderer, Head of the Marketing and Communication Department
Organisations à but non lucratifCollaboration
To support the students at the colleges in the state, the Saarland state government founded the private-law StudienStiftungSaar in 2009. Funded with a capital of six million Euro, the StudienStiftungSaar has financed more than 2000 scholarships to date. They provide support for the following areas: MINT (Mathematics, IT, Natural Sciences, Technology), Economics and Law, Health and Fitness, Music and Art as well as Linguistic, Cultural and Social Sciences. When selecting who should receive a scholarship, a voluntary engagement and the social background are of particular interest for the StudienStiftungSaar.
The StudienStiftungSaar is facing the challenge of efficiently organizing the application and appraisal process in a way that meets the individual application requirements for the various scholarships and that integrates all of the relevant parties (academic foundation, colleges, applicants, appraisers) while minimizing the bureaucratic effort.Online application portal facilitates the fair awarding of scholarshipsBy developing an Intrexx online application portal, the StudienStiftungSaar was able to implement the requirements. As well as developing the corresponding applications for managing master data, for applicants to register electronically and for implementing a registry process for user accounts, existing text content from the previous website also needed to be migrated into the Intrexx portal being developed. Based on the existing online presence of the StudienStiftungSaar, a corresponding layout for the Intrexx portal was developed and implemented.
The awarding of 66 different scholarships is currently being administrated in the developed portal. The application process is at the beginning and is supervised by the foundation or the colleges. In the portal, pupils and students can see which scholarships are currently being advertised and then apply for them. Applicants can create a profile on the page and upload their record of achievement, CV, personal statement and if required, other required forms. During the application process, the users can view information about the status of their application at all times. This is achieved with the implemented “post-box system” so that confidential, personal information isn’t sent via email.Shorter processing times thanks to simplified work for appraisersAs well as the application process, the subsequent appraisal process was also implemented into the Intrexx portal. Once an application has been submitted, college lecturers and professors are assigned as appraisers. These are then provided with access to the application system and can create and upload their appraisal in the scope of the selection process. Once the appraisal process has been completed, the applicants receive a notification in the application portal as to whether their scholarship has been approved or denied.
Since implementing the application portal in 2015, more than 3,000 applicants have registered in the system and have submitted a total of about 3,300 scholarship applications to date.
Education and research
Éducation et rechercheExtranet
La transition des patients de l’hospitalisation au traitement par des médecins agréés s’accompagne souvent de changements de pharmacothérapie. Pour éviter la perte d’information et l’absence de continuité des soins, l’université Johannes Gutenberg de Mayence utilise un portail de traitement Intrexx.
Plan de traitement avec Intrexx
L’évolution de la maladie et les obligations légales, qui sont différentes pour chaque secteur, nécessitent des modifications de la pharmacothérapie. Une mauvaise communication entre ces secteurs et l’absence d’un moyen auquel chaque professionnel de santé responsable du patient peut accéder peut provoquer la perte de données et de qualité, une pharmacothérapie inefficace et une perturbation du traitement du patient.À cette fin, un plan de traitement a été développé sur la base de la plateforme de développement low-code Intrexx pour servir de plateforme de communication où les prestataires de services pourraient voir, modifier et mettre à jour les plans pour chaque patient.
Protection des données conforme grâce au cryptage
Des unités sélectionnées au sein de cinq hôpitaux, soit environ 120 pharmaciens et 80 médecins, ont pris part au projet pilote. Ils peuvent saisir et suivre indépendamment les traitements prescrits grâce au portail de traitement. L’accès est contrôlé grâce à un code QR. À la création d’une nouvelle prescription, une nouvelle version de l’historique de traitement est générée afin de garantir un aperçu complet pour ce patient.Pour simplifier la saisie et l’analyse de données par les médecins et les pharmaciens, une connexion a été établie vers la base de données de traitement grâce à une interface REST. Cela permet d’identifier les bonnes étiquettes de traitement et de principes actifs et de les enregistrer uniformément.Dans ce contexte, le haut niveau de sécurité nécessaire pour des données médicales personnelles sensibles a posé un défi particulier. Pour répondre à ces exigences de sécurité, une fonction de cryptage a été intégrée dans le portail, parmi d’autres mesures de sécurité. La conception du portail a été discutée avec le responsable pour l’État de la protection des données personnelles et ajustée en fonction de son retour.
Les médecins traitants sont mieux informés sur l’historique de traitement
Conformité parfaite aux règles de protection des données grâce à un cryptage sûr
Simplification notable de la communication entre les secteurs
Hôpital universitaire de l'Université Johannes Gutenberg de Mayence
En reliant des sources de données variées, Intrexx facilite une vue d’ensemble exhaustive ainsi que des processus plus efficaces. En parfaite conformité avec les règles de protection des données et les normes légales en vigueur !
Services de santéIntégration des données
Depuis sa fondation en 1966, le JKU s’est imposé comme un centre innovant sur les sciences et sciences sociales. Aujourd’hui, le JKU jouit d’une renommée internationale et est la plus grande institution de Haute-Autriche, en recherche fondamentale aussi bien qu’en recherche appliquée. Des cours interdisciplinaires et axés sur la pratique garantissent des conditions de recherche et d’étude idéales.
Principales données en brefPour fournir des informations rapidement et de manière centralisée, le JKU utilise Intrexx comme portail du campus. Entre autres, la maintenance sur le campus était réalisée par des départements spécialisés internes. À ce jour, le traitement des tâches était réalisé sur papier, ce qui suscitait des problèmes de transparence des processus et de flux d’informations.Xinger Solutions e.U. a développé l’application « Taks Management » (gestion des tâches) avec le département spécialisé « Service Center ». La transparence au niveau des étapes était particulièrement importante, tout comme la fluidité du traitement des validations des dépenses. Les informations devaient toujours être disponibles en temps réel, la convivialité d’utilisation pour le personnel chargé de la maintenance était primordiale.
Un aspect épuré, des améliorations dans de nombreux domainesPour la mise en oeuvre, il était important que les exigences de chaque département devant utiliser l’application soit prises en compte et qu’elles puissent réellement être mises en oeuvre dans le logiciel. Avec Intrexx et Xinger Solutions, partenaire commercial autrichien de United Planet spécialisé dans la fourniture de solutions, ces exigences pouvaient toutes être respectées.Ces fonctions incluent des listes présentant une vue d’ensemble avec des filtres pour l’analyse des tâches en cours, ainsi que des formulaires simples pour la saisie et la modification de tâches. Les processus de notification garantissent qu’aucune information n’est oubliée. Les workflows ont digitalisé le processus de validation des dépenses et l’ont rendu plus efficient. La fonction rappel évite que des tâches soient « oubliées » et l’historique permet une analyse précise de chaque étape de travail.L’interface a été conçue de sorte à ce que les personnes ne disposant pas de connaissances pointues en informatique puissent également l’utiliser facilement. Avec le temps de travail économisé, le personnel de maintenance peut désormais se consacrer à la réalisation de ses véritables tâches.
Processus de digitalisation
Traçabilité grâce à l’historique
Moins d’erreurs grâce aux notifications automatiques
Education and Research
Johannes Kepler University Linz
Éducation et rechercheAutomatisation des processus
Only a few symbols are as well-known world-wide as the Red Ribbon. It is the concise symbol of solidarity with HIV-positive and AIDS patients and also represents the battle against the immunodeficiency disease. Whoever wears it demonstrates awareness of the social problems that AIDS entails.
The registered association Deutsche AIDS-Hilfe e.V. (DAH – German Aids Support) is characterized by the Red Ribbon. The DAH is an umbrella association of about 130 organizations and facilities across Germany. It represents the interests of people with HIV/AIDS in public and with respect to politics, science and medical research. To achieve this, the federal branch in Berlin takes on tasks such as trainings, advanced trainings, skilled, committee, public and political work, as well as self-help support on a federal level. Each member organization performs this work primarily on a local, regional and national level.Communication as the key to successful workingThe approximately 500 full-time employees of the association deal with the diverse tasks with the support of about 5,000 volunteers. Dirk Hetzel is one of the longstanding employees at the federal branch in Berlin. As Advisor for Internet-Supported Prevention he realized that the full potential of the association can only be utilized if they communicate effectively.In the past, there was only one option for reaching the many voluntary employees on a regular basis: the newsletter distributed by the umbrella association. However, this one-way communication was quickly no longer able to live up to the requirements of a modern organization: “Effective interaction with this was of course not possible. This had been a problem for us for some time,” states Mr. Hetzel.And that’s why the qualified educationalist and social media manager took up the challenge of improving the collaboration of the voluntary and full-time employees. As well as networking the voluntary and full-time staff, there were two crucial goals: The facilitation of project-related group work with the aid of a social extranet and the establishment of a cross-associational knowledge management. The knowledge found across the entire association was to be used more effectively.
The long search for a suitable extranet solution...They started with a comprehensive market analysis – the search for a suitable solution took almost one and a half years. Representatives from each member organization were also involved at this point: In workshops, the DAH was able to clarify what was actually needed and expected. Based on this, Dirk Hetzel and his team created a requirement specification against which the potential solutions had to be measured. The portal framework, Intrexx, with its integrated collaboration application, Intrexx Share, came out on top in the end.The extensive market research was worth it, as Mr. Hetzel explains: “As soon as I became aware of Intrexx, I was immediately convinced. I had never seen anything like Intrexx Share. The intuitive interface and its high level of usability were the biggest arguments for us. And it’s worth it: We are yet to receive any application queries for it.” As well as its ease-of-use, the cost effectiveness in particular spoke for the product: “Other solutions were inflated and above all too expensive. The bottom line is, Intrexx is financially feasible, even for an organization like ourselves.”... and then things started to happen very fastThe social intranet was set up in just 3 months from the decision to the go-live date. As advice for similar projects, Mr. Hetzel emphasizes the importance of clear coordination with the management and the association’s stakeholders: “Without their involvement, the introduction would probably not have gone so well.” Furthermore, designating key users in each member organization, who help promote the portal, proved to be successful.The platform especially shows off its benefits when it comes to project-related group work. Thanks to the gathering of project members and the corresponding discussions and documents, it is particularly valuable. It was important for a large association such as the Deutsche AIDS Hilfe to be able to work together and exchange documents at a national level with the tool. The as yet 70 project and subject-specific groups are a perfect environment for this.The self-help conference “Positive Begegnungen” (Positive Encounters), which takes place every other year, is a good example: A large amount of the preparations take place in the corresponding project group: “Our old extranet didn’t provide us with anything of the sort,” reports Mr. Hetzel and elaborates: “In the subject-specific groups, particular subject areas are discussed deliberately today.”Knowledge on demand – with the integrated knowledge databaseThe communication platform is complemented by a knowledge database based on the wiki-principle. It is integrated directly. In this application, which was developed together with the Berlin-based software service provider City & Bits, key documents and information are collected, categorized and explained. Here, the employees and volunteers can find all of the important information with ease thanks to the full-text search.However, there are also things that the DAH would do differently with a new project. For example, they didn’t have an automated tool for password recovery (User Self Service) at the beginning. “We soon regretted this due to the large number of users – and therefore added the desired feature quickly,” Mr. Hetzel admits.Overall, he is very satisfied with how the portal is developing: “Intrexx enables us to collaborate across the association in an effective and straightforward manner. Colleagues, who regularly work with the group function, have already come to me and said: This is exactly what they’ve always wanted!”
Cross-associational and location-independent collaboration
Improved inclusion of volunteers
Intuitive operation and fast go-live
Simplified organization in digital project groups
Information is found and shared quickly
Deutsche AIDS-Hilfe e.V.
“Intrexx enables us to collaborate across the association in an effective and straightforward manner.”
Dirk Hetzel, Advisor for Internet-Supported Prevention, Deutsche AIDS-Hilfe e.V.
Organisations à but non lucratifCollaboration
Wiesbaden is the state capital of Hessen and is the second largest city of the state with a population of 287,000. The childcare is performed by a variety of service providers. With 12,000 childcare places, children aged between zero and twelve years old are cared for in daycare centers, elementary and after-school groups, as well as in groups that span multiple age brackets. Spanning multiple providers, these places are reserved in approximately 180 facilities.
In order to simplify the work processes regarding the childcare places for the Social Work Office in Wiesbaden, the service providers, the facilities and parents, a web-based electronic provisional reservation system was to be introduced. It was important that the decentralized allocation of places in the daycare centers continued to be supported but at the same time, that the daycare center consultants from the city of Wiesbaden should still be able to exercise their control functions. Via their user account, parents receive information regarding their provisional reservation. Up-to-date overviews and options for editing the provisional reservations and waiting lists were to be provided in the daycare centers.
Based on Intrexx and the sample solution NiKITA, implementing the electronic provisional reservation system began at the start of 2015 in Wiesbaden – and NiKITA became WiKITA at the start of the piloting on May 1st 2015. Within four months, multiple requirements were transferred into a tailor made solution and then piloted in the district of Biebrich first of all. Since September 2015, all of the other districts were incorporated gradually and since January 2016, provisional reservations can be made online in the entire region. One year later, over 3,700 user accounts had been registered in the WiKITA and 37,000 provisional reservations had been made. In a closing event, representatives from the service providers and employees from the participating pilot daycare centers had the opportunity to express their opinion. The feedback was extremely positive and the anticipated reduction in workload was noticeable after just a short period of time. In WiKITA, parents can create a user account and with this, they can enter up to ten provisional reservations per care area and child. Multiple plausibility verifications guarantee that various subject-specific entries are already taken into account when the provisional reservation is entered, and this means that complex verification procedures can be simplified as much as possible. Provisional reservations can also be entered on site in the daycare centers or in the Social Work Office. Each provisional reservation has a processing history and can be supplemented with processing notes so that the development of a provisional reservation stays comprehensible at any time in the work process. Service providers, that administrate contracts in the daycare area using their own system, can export the provisional reservations from WiKITA and then import them.
WiKITA was introduced quickly and with little complications and fulfills the subject-specific requirements of the daycare area
Simple and non-bureaucratic entry of provisional reservations for parents
Daycare centers have an up-to-date overview of the provisional reservation status for their center
Consistent and holistic data pool for the Social Work Office in Wiesbaden enables them to have efficient control
Service providers can continue using the provisional reservations from WiKITA for their own IT procedures
Social Work Office for the state capital Wiesbaden
TUI 4U GmbH, main headquarters in Bremen, Germany, is a wholly owned subsidiary of TUI Deutschland. As well as the role of consolidator, call center services come under its main business. The help-desk support for travel agencies and a comprehensive flight database management system complete their service provision. With approximately 100 employees, TUI 4U GmbH operates call centers and service offices in Bremen, Osnabrück and Munich.
To create something that would meet the requirements for improving the communication across locations, TUI 4U started searching for a portal solution in 2002. This solution should allow them to distribute information quickly and efficiently at all locations. Furthermore, the reserving of meeting rooms should be handled clearly and transparently using the portal.
TUI 4U chose Intrexx because it’s possible to create applications simply and quickly using the platform independent software. As well as other information, information about the various airlines is gathered in the portal clearly. The contracts made with each airline can be added to their information in the customer management system. In this way, the responsible employees have straightforward access to the information without having to laboriously search through the entire system. Furthermore, the portal contains various reporting applications. Improvements are easily implemented thanks to Low-Code Even the room reservations are handled using the portal. The employees can book a meeting room with just a mouse-click. Afterwards, all booked rooms are presented in a manageable and clear manner in a calendar. The portal is very well accepted by the employees. One of the reasons for this is definitely because operating the portal essentially works just like navigating on the internet. Operating the portal is therefore almost intuitive. Beyond that, it’s now guaranteed that the employees have access to the same information at all locations of the company. The Intrexx portal also offers excellent conditions to implement applications that will further improve the internal communications in the future: Thanks to Low-Code development, applications can be created individually and yet quickly and with little effort.
Central information platform for employees
Comprehensive customer management system
Boehringer Ingelheim, which was founded in 1885, is an international enterprise in the area of pharmaceuticals. Due to the fact the firm was established as a family business, its main focus is on human pharmaceuticals (prescription products and self-medication), bio pharmaceuticals and animal health. Production takes place at 16 manufacturing sites in 11 different countries and there are also 5 separate research and development locations. In total 142 enterprises are connected with Boehringer Ingelheim.
Boehringer Ingelheim is a dedicated user of SAP: Customer information, receipts, invoices, QM and additional records are located in different SAP systems. As these systems are not directly connected to the www due to security reasons, a solution was sought after which would allow service providers, customers and international sales employees to have safe and reliable access to the SAP data. Access had to be available on both stationary and mobile devices and had to represent different ERP systems in one portal.
In addition to United Planet seven other providers submitted their solutions, however, none of the competitors were able to successfully demonstrate the real time integration of SAP data. United Planet could demonstrate a successful SAP integration as part of the DSAG (“Deutschsprachige SAP-Anwendergruppe”) 2013 in an absolutely record breaking time of 10 minutes. The generic NetWeaver Gateway Interface makes this possible. Boehringer Ingelheim also considered a solution based on SAP WebDynPro for ABAP. This would, however, have required 70 days of work and therefore would have required 5 times the amount of resources and take 5 times longer than the 15 days required for the solution based on the enterprise portal software Intrexx, to be operational. Within 3 months the Intrexx solution could be used productively. Thanks to Low-Code, it was possible to implement applications in a short time with little programming effort - precisely tailored to the needs of Boehringer Ingelheim.
Very fast conversion in a fifth of the time in comparison to SAP
Reduced staffing and training expenses greatly decreases costs
A significant reduction in the workload for customer services and sales representatives
Global solutions which allow optimal access at all times to local SAP data
Human pharmaceuticals, Bio – pharmaceuticals and animal health
Business Adapter for SAP Business Suite
PharmaIntégration des données
In Bayern, the name WEKO stands for high-quality furniture and the best service. WEKO furniture department stores are located in Pfarrkirchen, Rosenheim and Eching. As well as these, the company covers the discount area with the variety store “Schleudermaxx” in Hebertsfelden and Rosenheim. Furthermore, garden furniture is also distributed via the online shop “garten-und-freizeit.de”. In total the corporate group employs approximately 1,200 employees. Based on a customer survey in Passau, Rosenheim, and Deggendorf, the company has been voted year after year as the best furniture department store in the region.
The portal was originally set up with the objective of offering a ticket system for IT support. So that the corporate group could outpace their competitors, the portal should additionally improve the coordination of internal workflows. The solution should connect employees and also handle processes and administrative tasks.
Using the low-code software Intrexx, a comprehensive enterprise portal was set up. This maps the processes of multiple business divisions ranging from sales and administration to business management. Internal workflows can be handled much more flexibly and efficiently with it and the applications are widely diversified. For example, the customer support was simplified by enabling the salesmen to enter all of the specifications into the portal for custom-made products. The calculated sales price is shown immediately. The process documentation also provides a considerable advantage. A wiki assumes responsibility for managing and distributing process diagrams. An automated audit and release process is also included here, as well as a connection to the visualization tool MS Visio. By using this knowledge database, processes can be standardized and the employees’ knowledge is increased deliberately. The enterprise resource planning benefits from the portal’s various evaluation options. The portal also provides the customers with a special service: parents can “checkin” their children to the provided childcare while they shop using the WEKOCARD. Because all relevant data is already collated here, this guarantees that the child is also collected by the correct person.
Processes greatly simplified
Clear process documentation
Various evaluation options
Automation of processes
WEKO Wohnen GmbH
The Public Administration for Property and Building Construction (VBV) is the center of competence and service center for all services regarding the state’s properties and construction projects in Baden-Württemberg. Their tasks in-clude providing locations for state facilities, property politics, managing and supporting all building construction policies of the state, maintaining the building culture and sustaining the cultural inheritances, marketing and pre-senting the state’s manor houses and gardens as well as building manage-ment for the association. Under the roof of the Baden-Württemberg Ministry for Finance, the VBV consists of the State Office for Federal Construction in Baden-Württemberg with the Karlsruhe Regional Finance Office, and the State Office for Property and Construction in Baden- Württemberg.
There are numerous guidelines and regulations to be followed in the field of public administration. To do so, the employees of the VBV must first know about these regulations. Until 2006, this task was performed by a static HTML page in the form of a bulletin board. However, as requirements increased, the VBV began to look for a dynamic solution. Above all, it had to allow for the different capacities and information requirements of the various hierarchies. In addition, the solution had to simply the provision and maintenance of organizational charts, which previously had to be edited in Word and Excel, laboriously formatted and distributed in paper form. The VBV therefore was looking for a software solution which could be introduced quickly, connected to other systems, individually enhanced, and with which time and costs could be clearly managed.
VBV Baden-Württemberg chose the portal software Intrexx. In the VBV portal, every employee can find the information that is relevant for his or her depart-ment, as well as specific locational information. Among others, this includes current messages to employees and information on the tasks of the property, building and construction management. The portal is also an information plat-form with which standards, regulations, laws and guidelines are administrated and researched. The dynamic knowledge portal is constantly kept up-to-date and provides all employees with the information they need to work.Project Leader, Wolfgang Weisbrod, considers the powerful search function, which provides full-text searching, to be the biggest advantage: “The employees experience that it’s very easy to find what they’re looking for in the knowledge portal. The portal is a great support in our daily working. This leads to a high level of acceptance.”The provision and maintenance of organizational charts is also web-based, which saves a lot of time and paper. The defined input formats in Intrexx also allow changes to be made in a short period of time. The various hierarchies were accommodated by dividing the employee portal into a part that can be accessed by all VBV employees and a section that is limited to individual organizational units, which requires a separate logon. Thus, the work of the approximately 2,500 users at 24 different locations has been made much easier.It’s very important to Mr. Weisbrod that the employee portal doesn’t just serve the purpose of providing information. In fact, the opposite is true: many busi-ness processes can be performed here directly. “This makes the portal the central place to go for many employees. We can speak about a Digital Work-place – an important step towards modernizing our administration.”The VBV and its employees are very pleased with their portal – even though it meant readjusting. Before the knowledge portal was introduced, most of the documents and standards weren’t centrally available but printed out and stored in files. Ultimately however, the employees gladly made the step to-wards a modern administration; this is proven by the following statistic: every year the portal tallies up almost three million clicks.
System allows for clear calculation of time and finances
Problem-free connection to other systems
Can be individually enhanced
One portal replaces numerous Excel, Access and Word documents
Simplifies cooperation between the different locations
Reports for Intrexx Professional
United Planet consulting
Public Administration for Property and Building Construction (VBV) in Baden-Württemberg