Intrexx Case Studies

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A digital turnaround implemented with ease

The machine manufacturer Otto Martin had a long digitalization wish list: There were processes in various areas of the company that were inconvenient and analog and that needed to be digitalized in good time. Thanks to the low-code platform Intrexx, it didn’t stop at wishful thinking. Little by little, more and more processes were made more efficient with digital applications. This not only makes life easier for the employees but also pays off financially: Managing Director Michael Hammerer estimates that his company has already saved about 1,700 annual work hours after just one year thanks to Intrexx.
Otto Martin is in Ottobeuren in the Allgäu region of Germany, a company with 170 employees that manufactures machines for woodworking. To record product defects, Otto Martin had three systems running in parallel: An ERP system for regular customer complaints, a ticket system for complaints over the phone, and an Excel list where internal complaints from employees and suppliers were recorded. The three systems simply ran side by side, and the data was not merged anywhere. As a result, Otto Martin employees sometimes had to record the same information several times. This was not only inconvenient but also prone to errors.Not just a pipe dream, a real solution was implemented rapidlyGetting a quick picture of all the processes was difficult or even impossible with the existing complaints system. Therefore, Otto Martin decided to optimize this process to provide more transparency and make daily work easier for its employees. It was important for the engineering company that the new solution would not just be a pipe dream but that it would be up and running in a timely manner. In addition, they needed flexible software that could forward recorded data to other systems. They wanted to avoid another stand-alone solution that could not communicate with the other software systems in use. That’s why they chose the low-code platform Intrexx.
Flexible system for tomorrow’s requirements as wellOtto Martin Managing Director Michael Hammerer was particularly impressed by the flexibility and expandability of Intrexx: “We had numerous other topics on our digitalization roadmap. That’s why we wanted to have a system that we could use to implement a large number of the software solutions planned for the future.” This is precisely where the strength of Intrexx lies. Because thanks to low-code, a wide variety of applications can be created on the graphical user interface in a very short time, exactly as needed.The Intrexx partner HWH built the portal for Otto Martin and created the first application. Employees were able to start testing as soon as the portal was live. After that, it took just four weeks for the solution to go live. After taking the first steps with Intrexx, Otto Martin was able to lend a hand itself: Four employees were trained in Intrexx and, thanks to low-code, have since been able to create applications completely on their own to advance digitalization in the company. Learning “how to Intrexx” was not very difficult, even without programming knowledge. As a result, the Allgäu-based company can now also rely on “citizen developers” from its own departments for its digital transformation.Digitalization in all areas – all with one softwareThe first requirement, to make the complaints system more efficient and transparent, was quickly implemented. The new solution now records the data centrally on one platform – so data only needs to be entered once. Thanks to interfaces, the ERP and ticket systems automatically communicate the data to Intrexx so that up-to-date information is always available in real-time.Once this first step was taken, numerous other points on Otto Martin’s “digitalization roadmap” were tackled with Intrexx: Action Plan Management is a company-wide to-do list for employees and supervisors. Consequently, all employees have a clear picture of the current status of tasks across the company at all times. Thanks to Project Tracking, deadlines are smartly coordinated and projects are controlled: employees as well as the project manager are automatically informed about deadlines that are due in the project. The Parcel Shipping application prevents errors when sending parcels overseas: the packaging of the component is documented with a photo. The logistics manager receives the information in real-time and can intervene immediately if something is packaged incorrectly, for example. A document management system enables clean, digital documentation of release notes, which are important for new versions of Otto Martin’s machine software. With Parts Request, employees can report missing parts via tablet at their workstation. Logistics staff receive the information in real-time and can coordinate the delivery of the components. If the order is not delivered within 2 days, the logistics manager is automatically informed to take care of it. Even new parts or parts from new suppliers that are not yet stored in the ERP are clearly documented with Intrexx. This allows purchasing staff to easily find and assign these types of parts. Orders are cleverly processed in the Ordering application. The application automatically forwards the orders, depending on the cost center and value limit based on an individually defined approval process. This provides greater transparency for Purchasing and the orderer, as well as a simplified process since the release workflow is digitally defined and controlled by the system. Other workflows, such as the ordering of office materials, a permissions request, or the approval for hosting guests, were also implemented digitally with Intrexx. High acceptance among employees, more efficiency for the companyWith Intrexx, Otto Martin has implemented a full digital turnaround in a short time. Less paper and less Excel are now used in all areas of the company. Workflows from different departments are connected on a central platform – so there are no isolated solutions but now one hub where everything comes together. Entire processes are now completely automatic: For example, when a defect report is recorded, data is written directly into the ERP via robotic process automation. Subsequently, a production order or a return is generated without any manual input being necessary.The employees of the Allgäu-based machine manufacturer are noticing the advantages of digitalization with Intrexx in the most diverse areas of their daily work. Remarkably, the new system enjoys a high level of acceptance especially among employees who do not work full-time at a PC but are employed in production, for example. This is because Intrexx can also be comfortably controlled from a tablet and used intuitively without much training. Relying on Intrexx has also paid off financially for Otto Martin: Managing Director Michael Hammerer estimates that thanks to Intrexx, a total of 1,700 work hours are saved each year due to more efficient processes. But this is not the end of the story: the next low-code projects at Otto Martin are already in planning.
Highlights Own application creation thanks to low-code Intrexx as the central hub for data processing High acceptance among employees Noticeably increased efficiency in various areas Compatibility with other systems thanks to interfaces Measurable financial success Tags: Data integration, Process automation

Otto Martin Maschinenbau GmbH & Co. KG
“End-to-end digitalization was only possible because we introduced Intrexx in an economical and, above all, future-proof manner.”

Michael Hammerer
Managing Director of Otto Martin

ManufacturingData integrationProcess automation

SenIAS Berlin: workstation availability control using award-winning workstation booking application

Special times call for special measures – this is what the Berlin Senate Department for Integration, Labor and Social Affairs (SenIAS) thought as well. As a public administration, it was faced with unprecedented challenges as a result of the COVID-19 pandemic, just like other companies and administrations. Therefore, it was necessary to ensure the administration's efficiency, despite safety measures for the employees and the applicable distance rules. At the same time, however, they wanted to enable as many employees as possible to work at a secure workstation in the office building as an alternative to working from home. They met this challenge by introducing a fully digitalized and Intrexx-based workstation booking application.
Since the start of the COVID-19 pandemic, the approximately 2,100 service members of SenIAS have also been required to comply with workstation distance regulations. Compliance with these rules is made more difficult because almost all workstations are in use in the office buildings. Added to this was the problem that offices often had more than two people working in them. In these cases, forward planning and management of workstation availability are urgently needed. Employees must know which places are occupied or which workstations must be kept free.
The Intrexx-based workstation booking application makes it possible to manage the workstation availabilities as needed. The application provides a graphical floor plan for each service building (department) and floor, including available workstations. This overview is configured by first uploading a building floor plan as an image file in the application. In the second step, workstations can then be created on the user interface by placing and naming them in the floor plan. Consequently, the available workstations can be defined and controlled quite flexibly.With the help of this configured floor plan, staff can see whether and which workstations are already occupied at a glance after specifying their desired date. The occupancy status of the workstations is shown using traffic light colors: Green dots indicate free workstations, red dots indicate occupied workstations. All free places can be booked up to 14 days in advance by clicking on the desired workstation.In addition to the graphical overview, the staff has other options for viewing bookings. On the one hand, they can view their own bookings in a summary table. In this area, they can make changes to and cancel bookings. On the other hand, the application provides an optional weekly or monthly calendar overview to see how long the workstation bookings have been made for. Changes and cancellations can also be made at this point.This eliminates the need for lengthy coordination with colleagues because the workstation booking application provides a daily updated and holistic overview of workstation availability. It also opens up an intuitive, innovative and fast way to book workstations.Award for innovationFor this innovative solution to ensure compliance with the distance regulations in its office buildings, SenIAS won 1st place in the category “Process and Quality Management as well as Interdepartmental Collaboration” in the Berlin Administration Award 2020 awarded by the Governing Mayor of Berlin for its project “Workstation Availability Control”. The award honors projects that have contributed to the modernization of the administration.A jury consisting of administrators and academics supported their decision by stating that this project was transferable to all authorities and could be implemented quickly. Additionally, it makes an immense contribution to improving flexible workstation and working hours for all staff, even after the COVID-19 pandemic.
Highlights Fully digitalized and Intrexx-based workstation booking Every floor plan can be fully customized (building, floors, etc.) Rapid implementation thanks to low-code Intuitive usability Easy-to-understand and clear interface and lists 1st place in the Administration Award 2020 in the category “Process and Quality Management and Interdepartmental Collaboration” Tags: Collaboration, Low-code
Public Administration

Senate Department for Integration, Labor and Social Affairs
“It is a great pleasure for me that our team, the ZS A 2 workgroup in the Senate Department for Integration, Labor and Social Affairs, was awarded the Berlin Administrative Prize this year. However, this was only made possible by far-sighted and future-oriented decisions in our company and by the support and technical solution provided by the consulting firm Moysies & Partner.

We would like to thank everyone involved who has accompanied us on this sometimes thorny path. Today, innovations are usually team efforts. Keeping all employees on board in the process is a goal that has a special significance for us. ”

Uwe Gero
Senate Department for Integration, Labor and Social Affairs
Central Finance and IT Service

Public administrationCollaboration

Managing COVID-19 cases – Quickly and without paper

The COVID-19 pandemic poses enormous challenges to administrations. A large amount of data must be collected, processed and forwarded as quickly as possible. With Intrexx, the city of Bonn has built a clever digital solution that makes the health department staff’s work easier: the “Covid Digital” application, or "CovDi" for short. The solution was developed in record time and has proven to be an ace up their sleeve in the fight against COVID-19. The clever Bonn solution has also made other district authorities prick up their ears.
COVID-19 is a heavy burden for health departments: every new case must be recorded. The authorities must record and contact not only those who have been reported as infected but also their contacts. Added to this is the communication and coordination effort involved in imposing a quarantine.Dealing with all this with paper and files was not a long-term option for the city of Bonn in 2020. But an “out-of-the-box solution”, a ready-made computer program, just was not available; the requirements were simply too complex and specific. Therefore, the city of Bonn simply created its own digital solution: With the low-code platform Intrexx, it took just four weeks after an initial discussion until a prototype was ready. After another two weeks, the go-ahead for the new “CovDi” application was given.
Quick overview – Without paper or travelingThe transition to “CovDi” was smooth and uncomplicated. The interface is self-explanatory for the most part: the health department staff enters the relevant data in a simple online form. This data is transferred to “CovDi” and is then available to all authorized persons for further processing. In this way, smear results, changes in the course of the infection or newly specified contact persons can be added and linked together in the system. Thanks to “CovDi”, citizen notifications can be prepared automatically with a simple mouse-click and then sent.All this speeds up the work of the health departments considerably. After all, the “CovDi” app completely eliminates the need to access paper files. The database makes it possible to quickly check whether someone has already been added to the system or not. Furthermore, all the data and information already recorded is available and clearly laid out with just a few clicks. This means that citizens can be provided with fast and targeted information on the phone. The “Quarantine Team” also always has a real-time overview of the status of the people who must go into quarantine. The team must now no longer manually review case files every day.Existing SharePoint data was imported with easeBefore they had “CovDi”, the cases in Bonn were first recorded on paper and then provisionally via SharePoint. The data from these transitional solutions – a total of almost 10,000 data records – was subsequently added to “CovDi” without much effort in order to ensure clean and complete data storage. In the further course of the pandemic, around 4,500 new cases were added via “CovDi” every month. However, thanks to the clean structure and clear layout, the health department staff can filter out the relevant information for their particular case at any time, even from this enormous mass of data.Thanks to low-code, “CovDi” can continue to be improvedThe best part of the low-code platform Intrexx, which was used to develop “CovDi”, is that new features can always be added over time. As a result, “CovDi” can be continuously fine-tuned while it continues to operate as normal.The latest trick is a multi-import function for suspicious cases in schools and other public institutions. This means that the health department doesn’t need to add every single contact by hand but after a system-supported check, the data supplied by the institution is imported at the touch of a button and can therefore be processed and tracked quickly.The new solution has also been used to digitalize the scheduling of the public health department: employees can now plan their working hours six weeks in advance in a socially responsible manner.The clever solution from Bonn has received great interest from other city administrations. The digital data management system takes a huge load off the health department staff and makes their work easier, which is so important in these difficult times. To help other city administrations to go digital as well, the city of Bonn has made its own development freely available here at GitHub: https://github.com/OpenDataBonn/CovDi
Highlights Rapid development even with individual requirements Clean database structure Ability to integrate existing data Automated processes to notify citizens Additional features can be added as needed
Public administration

Federal City of Bonn
“Thanks to Intrexx, we were able to help our colleagues in the health department in a short time. With CovDi, new cases can be entered quickly and easily, and the employees always have an up-to-date overview and status of the processing.”

David Adler, Head of E-Government, City of Bonn

Public administrationProcess automationData integration

Digital workplace thanks to low code: Ideal combination of self-developed and ready-made applications

The Karl Preising School, the “mein weg” areas with housing offers for children, teenagers and adults, the North Hessen Vocational Training Center and the workshop for handicapped people characterize the tasks of the Bathildisheim e.V. which was founded in 1905. As a member of the Diakonie Hessen and with its confession to the Christian faith, the tasks of the Bathildisheim e.V. and its approximately 900 employees are clear: The professional and committed help and support of people with handicaps. About 1,200 clients benefit from the services in the areas of living, work, education, culture and sports on a daily basis. This also includes offers for inclusive living and working, as well as inclusive schools and training centers.
The challenge was to provide the 900 staff members in different locations with daily information and to create a central communication channel for the entire organization. No small task. And it was made even more difficult by the fact that care employees did not have access to their own computer. Mobile-first design was a must from the very beginning.The aim was to include employees in the organization’s processes and to model and digitalize internal procedures to make them clearer. This also involved implementing classic intranet functions such as canteen plans, news, a blog, a bulletin board, an event calendar, a project management system, etc. An important point was to simplify IT administration processes with an AD connection and to automate administrative tasks by providing self-service functions for staff members. All of this should be topped off with a social intranet and a smartphone app.
After an internal evaluation process, Intrexx was chosen. The decisive aspect – along with numerous other benefits – was the ability to fully customize Intrexx to the work processes of Bathildisheim e.V. While many other systems only allowed for predefined workflows, Intrexx provided the exact amount of flexibility needed and integrated itself into the application landscape almost seamlessly. This was primarily achieved through the out-of-the-box connectors (Exchange) and the ODBC integration. Moreover, the low-code development framework allows them to create fully customized applications like the staff directory.The development was accompanied by the partner genesis markets that provided the corresponding workshops and were always ready to help with their expertise.Despite the large number of customizations and the individually developed applications, the implementation took a mere six months.Intrexx has created a place where all employees can communicate at eye-level. Furthermore, they can now update their contact information themselves; all other employees in the organization can transparently retrieve this information. The updated information is then synchronized to the AD via a workflow.IT costs will be reduced in 2020 thanks to the application for IT service management that is in development. Additionally, project work can be moved to the intranet – including task management and a ticket system.As well as the native smartphone app, the internal communication and workshops, the so-called key users, who were already involved in the development stage of the applications, were crucial to the success. As a result, the portal was designed for the requirements of the employees.The first expansions are already being planned. In the future, all processes that relate to staff administration should be provided as a self-service in the intranet. More precisely, this means: IT service management with a shopping basket and release processes Project application with a task management system Ticket system for all departments Internal ordering system
The highlights Implementation took just six months despite the large number of customizations Self-developed staff directory Full mobile access for employees without their own computer Connectors enable data to be exchanged between existing systems Self-service functions relieve the IT department Reduction of IT costs and acceleration of projects Additional applications and functions are already being planned
Social service provider for handicapped people

Bathildisheim e.V.
“Many aspects of the company landscape in our office are changing because of digitalization. Therefore, our portal software must be flexible and customizable so that we can implement change processes and requirements quickly in the future. With Intrexx, we have found a product that we see as an integral part of our application landscape.”

Lars Riehm, System Administrator

Non-profit organizationsProcess automationData integrationCollaboration

„A giant leap for the digital transformation of our management systems.“

Maximilian Haas, IMS Officer

ManufacturingCollaboration

The best of both worlds: Optimal link between Intrexx and M-Files

abConsultants surveys noise situations and provides appropriate noise protection during the planning of real estate, residential areas or industrial and leisure facilities. With the assistance of high-end technology, abConsultants identifies sound sources in next to no time. Acoustic situations are simulated using effective software. Based on the measured and calculated results, the company develops strategies for active and passive noise protection and for creating suitable acoustic comfort.
abConsultants was looking for software that could be used to manage all information relevant to the company and handle projects as automatically as possible. They wanted to replace the existing, various software solutions with a new, coherent and effective system. As well as general areas like managing employees and leave requests, they focused primarily on customer management, project handling as well as creating and tracking requests, tenders, commissions and orders with suppliers. It soon became clear that they would be able to meet all of these requirements with one software, Intrexx. Especially Intrexx’s flexibility and wide range of integration options convinced abConsultants from the very start. It only took about three months to initially create an individual and powerful portal. After the portal was rolled out, it has been continuously expanded with additional functions.
Above all, the dovetailing of the customer management and order management systems with the project management system means it is much easier to handle projects. In addition, thanks to a detailed reporting function, executives and project managers can view the current status of orders and projects at all times. All communications, which are part of any project, are saved as a memo, email or document in the portal. Metadata about the customer, contact person and project is automatically assigned to incoming project emails via the Connector for Microsoft Exchange and then saved as a document via the Connector for M-Files. At the same time, all documents created as part of the project are saved in M-Files via Intrexx. All metadata about customers, contact persons, projects, employees and document categories is managed only in Intrexx and then synchronized with M-Files. The M-Files workflows are used to edit the documents but all M-Files tasks for employees, such as checking documents, are also shown in Intrexx and can be retrieved directly from there. The latest version of all documents is shown in Intrexx. It can be opened directly in M-Files. Thus, the benefits of both systems are utilized in an ideal manner. M-Files provides a modern, professional document management system that offers automatic versioning, perfect integration in MS Office and access to files in network directories. Thanks to the Connector for M-Files, these functions can be transferred to all documents in Intrexx. For example, if a project document is created in Word and then saved in M-Files, this document is automatically available in Intrexx for the respective project and customer. If the document’s metadata is changed in Intrexx, this is synchronized in M-Files when the user clicks on Save. When a user searches for a document in Intrexx, the M-Files search is utilized automatically. The documents found there are shown in Intrexx. When a project report is added to M-Files for review, the employee receives a corresponding notification and can complete the review via the task displayed in Intrexx.Thanks to Intrexx, the company was able to make decisive digitalization progress. No wonder that the management and staff at abConsultants are proud of their portal.
Processes and forms were digitalized quickly and easily Great support by dovetailing customers, projects and order processing Data and documents are processed centrally and digitally Benefits of a professional DMS made available in Intrexx
Consulting engineers

abConsultants GmbH
“As consulting engineers, we want to design our processes in such a way that we provide our customers and employees with meaningful benefits at all times and in all places. The link between Intrexx and M-Files thanks to PortalConsult provides us with an optimal DMS, CMS, project management system, sales management system and controlling tool. It not only serves as a repository but thanks to its workflow, permissions and audit tracking functions, it plays an important role in our quality enhancement and assurance.”

Sabina Siefert, Managing Director, abConsultants GmbH

Consulting engineersData integration

Stadtwerke Menden GmbH: Efficient handling of industry-specific processes with Intrexx

How a social intranet can be implemented easily in a municipal utility company and how internal customer service processes are handled more efficiency in passing.
Stadtwerke Menden has been a municipal utility company for the town of Menden in the Sauerland region since its founding in 1861. As a medium-sized company, it operates at all levels of the value chain in energy and water management: From generating power, treating water and operating networks to selling energy, water, mobility and communications solutions, which they create partly using their own resources and partly through cooperation and investments. In the changing energy industry, Stadtwerke Menden is increasingly focusing on ECO mobility as well as on supplying certified green energy and gas.The goal: a digital workplace to improve internal processesAfter years of positive experience with individual Intrexx components, Stadtwerke Menden decided to optimize internal processes for its staff using a portal solution in 2018. The goal was to develop a solution with Intrexx that provided both access to a social intranet at every workstation (desktop and mobile) and an interface where customer-relevant business transactions could be processed. By using the portal solution, every staff member should be given a login so that they can share ideas and stay up to date about internal news. As Stadtwerke Menden is in contact with customers every day as a service provider, it wanted to be able to handle internal customer service processes quickly and efficiently.Together with KI GmbH, a solution was developed in numerous development steps (and based on the specific requirements for utility companies). This solution not only covered the technical requirements but also motivated the entire staff at Stadtwerke Menden to get to grips with the system and use it for their day-to-day work. The applications EPOS and ISI provide them with the corresponding functions.ISI – Social intranet made easyISI (= Interactive Social Intranet) is a social intranet solution for all staff at Stadtwerke Menden. Its functions are rooted in the Enterprise Portal developed by KI GmbH. Thanks to the integrated content management system (CMS), employees can exchange information and documents within ISI, stay up to date about internal announcements, reports and news, and comment on these. The look and feel of ISI are based on known social media platforms so that even inexperienced users can learn how to use it quickly. Particularly the functions for “co-creating” content (pinboard) and the ability to comment and/or like all content convinced the multifarious staff at Stadtwerke Menden (from the construction team to financial controlling) right from the start.Using the CMS, content pages are created, and news items are published in the frontend. A comprehensive permissions & editorial system ensures that release processes for new content are observed. Templates ensure that the look & feel and structure of pages is consistent even though the editors have different skill levels. The start page editor provides a good selection of structural elements like headings, images, contact lists, etc. Portlets on the homepage ensure that information can be viewed at a glance; these include an address book linked to Active Directory, quick links, upcoming birthdays, etc.Thanks to ISI, Stadtwerke Menden is able to keep all staff up to date. And this would usually pose a big challenge as not all employees work at the company headquarters – as their jobs require, many colleagues are active in the service area at construction sites, in door-to-door sales or when a meter needs to be changed. These staff members want to and can receive all information and play an active role in internal communications thanks to ISI. The feedback from staff is accordingly positive: “We are pleased about the simple, web-based solution for exchanging information between our company’s departments, teams and employees,” summarizes Maria Geers, Head of Internal Communications.The editorial team at Stadtwerke Menden gets a lot of acclaim for its “Quote of the day” portlet, which displays a new quote for each day. The quote is often used as a positive start to the day and as a “daily motto”. A simple but effective example that Stadtwerke Menden is connecting with its staff in numerous areas and has started down a good path with its digitalization strategy.
EPOS – Efficient Processes, Optimal ServiceStadtwerke Menden’s business transactions have been optimized digitally in the customer service center with EPOS and can be processed quickly and efficiently, as the name reveals: Efficient Processes, Optimal Service.EPOS enables employees to create, prioritize, forward, monitor and process customer contacts with ease. In addition, the application has a link to Stadtwerke Menden’s SAP system via RPA software (= Robotic Process Automation). The IT department enters processes into the robotics system that uses a time-controlled process to transfer data records from EPOS to the SAP system and vice versa. The RPA software independently completes monotonous routine tasks on the side. Employees have more time to care for customers personally; which is highly appreciated based on a current customer satisfaction survey.Master data is recorded for each customer and then displayed on an overview page so that all key information is available at a glance. The contracts, energy supply information and services for each customer are presented in a clear year view.A ticket system assigns the customer-specific business transactions to the responsible case handler so that they can be processed further. The system allows users to set a priority for each ticket (“normal”, “very important”, etc.) as well as a status (“open”, “in process” or “completed”). All service cases can be sorted by priority, status, person responsible, business transaction or ticket number.EPOS also provides significant support for the decentralized working of Stadtwerke Menden’s Direct Sales team. Andreas Krechel, Head of Direct Sales, says, “With EPOS, we always have up-to-the-minute customer data and transactions even while in the field and can advise and support our customers in all contractual issues directly. That is real customer service.”
A vibrant, continuously optimized systemStadtwerke Menden has managed to establish digitalization in their company. All 147 employees use the portal solution from Intrexx on a daily basis. The success is palpable: appreciative internal communication from all colleagues and innovative collaboration in the various company teams. For the future, they plan on developing additional functions in collaboration with KI GmbH as needed. They also get plenty of ideas and suggestions from the discussions with their employees meaning a vibrant, continuously optimized system has been created that everyone enjoys working with. 12 weeks between the purchase and the first live application Link to Active Directory SAP system interface using RPA software Creation of a solution specifically for energy providers Efficient handling of business transactions Social intranet via a CMS Portal based on the KI Enterprise Portal Consistent look & feel based on the CI of Stadtwerke Menden
Energy provider

Stadtwerke Menden GmbH
“Intrexx is like our Swiss-army knife: Specific solutions for a social intranet, customer management processes or even CRM requirements can all be implemented easily and cost-effectively based on the building-block principle.”

Maria Geers, Head of Internal Communications and Strategic Marketing

EnergyServicesProcess automationCollaboration

Provider of holistic health concepts

Curaden AG, with its headquarters in Switzerland, has been developing exceptional products for the dental industry for more than 50 years. Furthermore, the company has been a worldwide leading provider of holistic health concepts for 40 years. Curaden AG plays an active role in shaping the dental industry. Their diverse products, training concepts – such as iTOP –, and dental clinic marketing open up new business models and perspectives for dentists. In collaboration with its customers, Curaden AG provides life-long oral health as a profitable business model, true to the company motto: Better health for you. The company has been relying on Intrexx since 2014.
For the iTOP field, where dental professionals are trained, the company started searching for a new CRM solution a few years ago. They wanted to make the cross-border administration of this field even more efficient with this solution.The goal was to develop an application that could be used to integrate all relevant processes, interfaces and information in a convenient and user-friendly manner. Data both from different sources as well as from the existing intranet was to be conflated in the new portal. The ability to develop digital business processes and model role and permission concepts were also important requirements for the company. The new software solution should furthermore simplify event management, team management, sales planning, and communication within the sales organization.
Before development began, the iTOP business field was organized transnationally using built-in, standard Microsoft solutions. More than three employees had to take care of maintaining and administrating all worldwide events, iTOP teams and their tasks. Therefore, those involved were constantly sending emails and lists. This resulted in a high rate of error, huge workloads and redundant data storage. Furthermore, important business processes could not be modelled efficiently. For example, trainers from the respective countries had to enter their events into an existing platform. Afterwards, the data had to be written manually in Excel lists to manage and document the events.Thanks to the new ITOP Education CRM system, the administrative workload could be reduced by 50%. The web-based application could be easily integrated into the existing intranet of Curaden AG that serves as a collaboration platform for employees and suppliers. Thanks to the new CRM, the virtual and global teams can access the portal at any time and from any location. The data availability and quality has improved significantly. Roles and permissions can be defined individually. This ensures that every individual involved has access to the data relevant to them. With the help of the new application, tasks can be assigned and distributed automatically via email. Moreover, the iTOP Education CRM has a management dashboard that is based on defined KPIs. This enables them to generate analyses and applicable graphics quickly and easily.
Digitalized processes Full replacement of Excel as a data and tasks management tool Automated communication via email Establishment of controlling mechanisms Worldwide teams work together more efficiently
Healthcare and social care

Curaden AG
“Intrexx is the ideal framework for implementing our process digitalization projects quickly and agilely. Our administrative workload was reduced by 50%.”

Mathias Riechsteiner, Head of IT, Curaden AG
Health servicesData integration

Wahl GmbH & Co. KG: Fully automated logistics with Intrexx

The family business, Wahl GmbH & Co. KG (Wahl & Co), was founded in Bielefeld in 1931 and can look back on a long tradition as a forwarding company. The company is the market leader in East Westphalia for national and international piece goods transportation with good reason. Moreover, logistical value-added services such as incoming goods inspections, and order picking and packing are provided across 35,000 square meters of hall space. 30,000 palette shelf spaces are available for the warehousing.
Wahl & Co deploys the transport management system, CALtms from the developer CAL Consult. CALtms is a classic green screen application that runs on an IBM Power Server on the operating system i5/OS (AS/400). Wahl & Co were looking for a solution that would implement access to reoccurring queries and reports for the departments and management to relieve the IT of these tasks. The IT required a flexible ticket system that could be adjusted to their individual requirements and deployed in other areas such as the workshop.
Ready to go after only six weeks thanks to Low-CodeWahl & Co chose an unbeatable tool with Intrexx that can cover not only the currently known but also future requirements of the company: The Intrexx Partner, KI Systemgefährten, provided the ticket system within 6 weeks and supports the internal developers if they come to a standstill. In the first step, Wahl & Co developed dashboards themselves that are filled with information from the database of the transport management system in real-time. Especially because Intrexx provides effective interfaces and makes programming so fast, Wahl & Co have been able to implement numerous additional applications in the meantime. EDI platform at Wahl & CoBased on the platform and the integration of standard Java classes, Wahl & Co use the system as a communication (FTP, SFTP, mail, web services) and conversion platform for customers and forwarding agents. The rapid integration of almost any format, the high performance, and the integrated monitoring function are especially noteworthy. Info monitor for piece goods transshipmentIn every hall for piece goods transshipment, Intrexx supplies monitors at every gate with all information relevant to the warehouse staff. At a glance, they are informed about the loading status and the status of orders in the warehouse management system. At the same time, the system provides search functions for consignments. Info system administrationIntrexx consolidates information from different applications in clearly laid-out dashboards (disposition monitors, service goods shipments, notifications of dispatch, duration reports, and palette management). Contractor managementWahl & Co works together with numerous forwarding agents. With Intrexx, they were able to conflate the management of all relevant information and processes such as assignment monitoring, documentation, time management, insurance, hazardous materials, licenses and much more. Driver’s license monitoringThe ongoing monitoring of the validity of driver’s licenses and ADR certificates is an important quality assurance aspect for a forwarding company. At Wahl & Co, Intrexx is integrated into the H+P Ident document verification system that reads and verifies all documents. Intrexx uses workflows to keep track of checking dates, inform the relevant employees and escalate if deadlines are not met on time. High acceptance among the employeesDuring the implementation of the Intrexx solution, the advantages of Low-Code came into their own: thanks to the graphical development interface, functions could be flexibly developed in ongoing dialog with the staff. This not only ensures that everyday requirements are covered but also increases the employee acceptance of the new system immensely. “Due to the flexibility of Intrexx, we were able to respond to the users’ wishes and requirements during development. As a result, employees were involved in the development of the portal from the beginning and are a source for the ongoing optimization,” says Franz Kloock, Head of IT and Business Processes.Further applications are already in planning. In the next steps, they plan to connect the invoice workflow, the damage documentation with Android scanner, a KPI dashboard, and the accounting system for rendered services to Intrexx.
Six weeks from the purchase to the first live application (06/2016) User management via the AD provides simple and individual user management Simple app development Open interfaces via JDBC, files and services (web, mail, protocols) Clear resource requirements – high stability Highly flexible, individual workflows Effective integration of data from the transport management system, CALtms, and other systems Tags: Data Integration
Logistics service provider

Wahl GmbH & Co KG
“Intrexx enables us to respond to the dynamic requirements of our internal and external customers quickly and flexibly.”

Franz Kloock, Head of IT & Business Processes

ServicesData integration

The avenue to ISO standard 9001

KFB Clarfeld Germany is a German family business that has been working in the area of ball bearing technology for 40 years. Over the years, KFB has specialized in the manufacturing and development of ball bearings, rolling-element bearings, chains and sprockets, and has developed into an internationally sought-after expert as a result. They put particular emphasis on sustainability and the highest possible quality of their products. Therefore, KFB acts in the scope of the quality management ISO 9001:2015.
Implementing the ISO standard entails a large amount of documentation. To meet the requirements of this documentation, filing structures etc. straightforwardly, they wanted to introduce a uniform, functional system as a solution. The continual digitalization in the company in particular provided the necessary motivation to completely do away with documentation on paper and improve processes prone to errors at the same time. Linking the individual applications together was the focus here. This should lead to improved action planning and a clearer definition of responsibilities.
Improve the quality of processes and close in on the ISO standardThe introduction of the Intrexx portal had a very positive impact on the continuous improvement process at KFB. It created a significant reduction in workload regarding the documentation of the QM system and for staff. The application “Dokumente” (Documents) generates a document structure that meets required ISO standards and provides a convenient overview of templates, records, procedural instructions and much more. Documents can be assigned and filed optimally with the classification into departments and categories.One of the main requirements of the ISO standard is the self-assessment of the management. In the application “Managementbewertung” (Management Assessment), KFB now has a simple way to define criteria that should be assessed and to determine the period and time of the review. To counteract the difficulty of regulating actions to be taken, activities and processes necessary to reach strategic goals can be recorded simultaneously. Additionally, a monitoring function, in the form of deadlines, supports the continuous improvement process. The optimized implementation of projects also brings relief and improves the internal communication in the company and arrangements within the team through Intrexx Share. As KFB works internationally, the CRM application not only regulates communication with customers, but also serves as a tool for sales management to document the actions of external employees and to exchange information. Required meetings, especially the quarterly meeting in the scope of the quality management, are documented with the minutes application and the necessary actions are assigned. The resulting target-performance overview enables them to regulate their actions optimally. Leave requests can be sent to the HR department with just a few clicks. Furthermore, the knowledge within the company can be made available in one place. The implementation of the measurement technology has provided a noticeable process optimization. The respective reports from the measuring processes are recorded and these accompany the corresponding bearings in the subsequent process steps.
Greatly simplified and efficient quality management Digitalization of many work processes Knowledge exchange and management Trackable action planning and continuous improvement process Quality assurance
Wholesale and foreign trade

KFB Clarfeld Germany GmbH
“With Intrexx, we were able to implement the ISO standard in our company quickly and straightforwardly. By integrating the software, we have created a good basis on which we can continuously monitor and improve our processes.”

Jens-Peter Clarfeld, Managing Director KFB Clarfeld Germany GmbH

TradeProcess automation

All customer data at a glance

Widmann + Winderholler GmbH has made a name for itself as an authorized dealer for BMW and MINI in Upper Bavaria and Allgäu in particular. The company was created from the merger of the two car dealerships Widmann and Winterholler and the car dealer Mendler. The contractual partnerships go back as far as 1960. Meanwhile the car dealership Widmann + Winderholler GmbH employs more than 300 staff at seven locations.
A few years ago, the authorized dealer was searching for software that would allow them to digitalize their processes and forms efficiently. They aimed to improve workflows, strengthen their customer relationships and ensure greater transparency in the company. It soon became clear that all of these requirements could be met with Intrexx. The car dealership Widmann + Winterholler GmbH was especially convinced by the software’s flexibility and performance. The company has been using Intrexx since 2011. The creation of an individual and effective portal took a total of only about six months.
From efficient communication, via processing orders and exports, through to internal procurement, Intrexx supports the authorized dealer in every area of digital transformation. In particular, the employees benefit from the “Kundencockpit” application (customer cockpit). This is because the application provides them with a 360-degree view of the customers. Which contracts have been signed? Which services are planned, in process or have been employed? And which contacts, offers and test drives has the customer had recently? These questions and more are answered by the customer cockpit. It gathers all information relevant to the customer: Data from different BMW systems for service and sales, the ERP system (incadea.engine) and the digital archive (lobo-dms) are all linked to the Intrexx intranet in this application.It’s no surprise that the staff at Widmann + Winterholler GmbH readily accepted the portal. As Intrexx is an easy-to-understand software, the induction went very well. Meanwhile, the portal has already simplified the everyday working of 180 of the authorized dealer’s employees. Thanks to Intrexx, they not only ensured that data is processed centrally but they were also able to digitalize processes and make them more efficient.By introducing Intrexx Share in November 2018, the communication and collaboration in the company is now fast, efficient, transparent and uniform. A key goal is to better network company employees, both across departments and branches. Knowledge and ideas can be exchanged effectively with Intrexx Share. All employees, including workshop staff without their own PC, have been provided with personal access so that everyone can receive and share information at the same level.
Quick and straightforward digitalization of processes and forms Central and digital data processing 360-degree view of customers thanks to the customer cockpit application Improved internal communication by introducing Intrexx Share
Automotive industry

Autohaus Widmann + Winterholler GmbH
"Without Intrexx, the key information in the company wouldn’t reach our employees. Processes would be noticeably slower and performing them on paper and with Excel would be more complex. Thanks to the construction kit system with Intrexx, you can create big and small applications for your own company quickly. The App Store provides many useful applications that can be customized easily."

Mr. Maik Niemann, Commercial Director, Autohaus Widmann + Winterholler GmbH

AutomotiveCollaboration

Kitchen furnishing goes digital

The worldwide largest furnishing retailer from Sweden has long-since made an international name for itself. It has numerous stores in a wide-range of countries and meanwhile employs many thousands of staff.
In Austria, the company looked for an ideal way to digitalize the entire communication with subcontractors. The solution was a smart combination of the Intrexx web portal and the mobile offline app mQuest®. The system was designed, implemented and rolled out in collaboration with the Austrian Intrexx Partner Xinger Solutions. It has been in successful operation since 2018. The furniture giant was especially convinced by the low price and fast lead time. The entire portal development was completed after just five months.
The integration into Intrexx was made easy thanks to a service-oriented interface. From the first measurements, via the electric, gas and water installation, through to the fitting – all data and orders go through a central system. An up-to-the-minute upload can be ensured via WLAN and mobile internet. The data can be edited and controlled conveniently from the central system. Orders and data collection sheets can be assigned automatically. In addition, documenting the entire process, including photo evidence and image markings, is very straightforward with mQuest®. Another advantage is that employees can see the status of the end customer’s kitchen project at any time. This not only increases transparency and organization but also increases the satisfaction of everyone involved.The system simplifies the day-to-day working of more than 150 employees. Their induction was quick and proved straightforward. The employees especially appreciate the clarity and simplicity of the portal. The company is already working on the planning and implementation of further applications.
Simple integration into Intrexx thanks to a service-oriented interface All data grouped together in a central system Up-to-the-minute data upload via WLAN and mobile internet Automatic assignment of orders and data collection sheets End-to-end documentation of projects Increased transparency, organization and satisfaction
Commerce

Swedish furniture giant
"With mQuest® and Intrexx, we can model our entire communication with subcontractors and customers digitally and for mobile devices. Furthermore, the smart combination of two established solutions made the implementation and rollout incredibly quick, simple and cost-effective."

Bernhard Ehrenstrasser, Business Navigation Manager, Austria

TradeExtranet

SIG eKanban: Facilitating efficient procedures in manufacturing

The Späh Group is a business association with four locations. In the meantime, the family company employs more than 500 staff across Germany. The Späh Group has been active in the supplier industry and a partner of Technischer Handel (magazine for the industry) for more than 50 years. They manufacture among other things seals, punch press parts, wrought products and specialized parts out of rubber and plastic. Every year, billions of the business association’s parts are utilized in different industries across the world.
They wanted to noticeably accelerate numerous processes in the production. This was achieved by using the solution SIG eKanban, developed by the IT firm SIG, and the Intrexx portal that the Späh Group has already been using successfully for more than 10 years. The development platform Intrexx was especially convincing because of the wide range of possibilities for graphically modelling processes thanks to Low-Code Development. The Späh Group had already developed numerous applications in the area of administration with this. Now, Intrexx was implemented in a pilot project to improve processes in the production and to strengthen the connection between this area and the administration. Thanks to the integrated MQTT interface, this was realized easily. Therefore, other software providers weren’t even considered.
Low-Code saved unnecessary effortThe pilot project has already been carried our successfully. Introducing the eKanban module took about three weeks from the conception to the rollout. The aim was to digitalize the manual process for the packaging supply feed of multiple machines. This ensures that a minimum supply of the various carton versions is available at all times without the machine operator having to take care of the replenishment every time by foot.This was done by placing a card with an RFID chip under the last of each carton. When the supply level of a carton size goes below the minimum amount, the machine operator can notify the logistics department of this via an NFC reader. At the same time, the corresponding LED on the rack lights up red via a radio signal. Via the MQTT protocol, the need for new cartons is transferred to an Intrexx portal and displayed there in an overview of all stockyards and carton types. The logistics department confirms the request directly in the portal. The machine operator is informed of this when the corresponding LED lights up yellow. Once the stock is replenished, the signal card is read once more and deposited in the stockyard. The green LED then indicates that enough cartons are available once more. This ensures that everyone involved is always best informed about the current process status.“We deliberately selected an uncritical process to test the new system. We are now planning to introduce the eKanban in other production areas – through to material commissioning”, explains Marvin Schmidt, who is responsible for improving processes at Späh. Very flexible industrial-suitable standard components based on RaspberryPI were used to implement the solution. Therefore, additional processes can also be modelled easily and cost-effectively in the future with the appropriate sensors. To develop new ideas on the basis of this application, a cross-departmental innovation team was formed.
Accelerated processes in the production Digitalization of the packaging feed process Automatic information exchange between production and logistics Optimization of additional processes
Manufacturing industry

Karl Späh GmbH & Co. KG
“For us, it was important to implement a platform that provides standardized interfaces for industrial communication with MQTT and that keeps development costs manageable even in this pilot project. Thanks to the out-of-the-box process modelling and multi-device capabilities, we were able to achieve very good results quickly in this complex setting.”

Ralf Diegritz, Head of Hosting, s.i.g. mbh

ManufacturingIndustry 4.0

Mobile first! – Mobile intranet access for all KJF staff

Founded in 1911, the Katholische Jugendfürsorge (KJF) der Diözese Augsburg (Catholic youth welfare for the diocese of Augsburg) is a modern social organization to which over 80 different health care and social care providers and educational facilities belong. These are spread out across more than 150 locations in Swabia and Upper Bavaria. More than 5,500 employees help about 125,000 children, young people, families and adults with difficulties and questions each year – for example in vocational training centers, clinics and residential groups. Beyond this, around 200,000 further customers make use of the services of the KJF inclusive companies, including a hotel and a nature theme park in the Lake Constance region.
Person-to-person encounters are at the heart of the KJF’s work. This principle not only applies to dealing with clients and patients but also to the interactions between employees. Not only did the KJF want to better network employees but also to provide them with access to the employee portal, and the knowledge it contains, wherever they are via the Intrexx Mobile App. In doing so, the interaction and collaboration, which were noticeably improved in 2015 thanks to the new employee portal with the social collaboration software ‘Intrexx Share’, were raised up to an even higher level. Faithful to the motto “Mobile first”, the employees spread across more than 150 locations can use the Intrexx applications optimized for smartphones. The first and most important application is ‘Intrexx Share’ as a central communications tool. Further applications are to be optimized for mobile devices in 2019. With ‘Intrexx Share’, internal messages and groups can be viewed conveniently on mobile devices, and incoming messages and requests can be responded to quickly and easily.
Thanks to ‘Intrexx Share’, there’s more time for working with people, and exchanges between staff are faster, simpler and even more personal. As the access to the mobile portal is purely voluntary, the introduction should be accompanied and communicated with an internal marketing campaign.Recruitment management – everything in one place, always the right contact person At the end of 2016 the KJF additionally standardized its recruitment management across all locations and digitalized all of the process steps with the Intrexx application. The facilities can put together their job advertisements on-site using a central toolkit with text and image components, and then publish these internally as well externally once the online release has been given by the central HR department. With the toolkit, the HR department ensures that the job advertisements conform to legal standards (such as the AGG (General Act on Equal Treatment)) and also that the language is uniform in the sense of employer branding. The incoming applications are also completely processed through the Intrexx application and passed on to the corresponding contact person within the KJF. These receive a message in real-time in ‘Intrexx Share’ and can therefore respond accordingly. Once more, this step positions ‘Intrexx Share’ as a pivotal element of the internal communication and collaboration at the KJF. In comparison to earlier, the processing and managing of the approx. 150 occupational groups is simplified and accelerated immensely.Additionally, the recruitment management application has a fully-automated XML interface to the regional newspapers “Augsburger Allgemeine” and “Allgäuer Zeitung”, so that job advertisements are automatically added to their online job markets. PDFs for the printed advertisements are created automatically as well. All advertisements are also published to the central KJF career portal and facilities’ websites – these are respectively filtered automatically – via the XML interface. The applicants can use any of the available ways – from the career portal, via the media portals through to the facilities’ websites – to send in their online application. All they need to do is click on “Apply now!”. All data is stored and processed centrally in the Intrexx application. This not only simplifies the job advertisements but also saves a great deal of man-hours for the large amount of application processes. By using Intrexx, it’s ultimately much easier for those interested in working with the KJF to apply. This is a big advantage especially in times of skilled worker shortage.
Mobility and flexibility Work groups and employee networking Quality management Human resources (job advertisement and recruitment management) Knowledge exchange and knowledge management Employee services (information for staff about life and job situations) Employee discounts and offers
Healthcare and social services

Katholische Jugendfürsorge der Diözese Augsburg e.V.
“Intrexx accompanies us on our journey towards consistent modernization. Networked, simplified and understandable is the triad that describes our employee portal very well.”

Raphael Doderer, Head of the Marketing and Communication Department
Non-profit organizationsCollaboration

LEUCO: Business success in times of Industry 4.0

There are countless types of woodworking. LEUCO provides the right tool for the vast majority of these. Today, the company is one of the world’s leading providers of carbide and diamond-tipped machine tools for working with wood and plastics. The tool portfolio comprises of circular saw blades, drills, hoggers and much more.Inventiveness and technical knowhow have been at the heart of the company, with its headquarters in Horb am Neckar, since it was founded in 1954. However, the success story of the tool manufacturer from the Northern Black Forest wouldn’t have been possible without its approx. 1,300 employees across the world.One of these employees is Roland Albert. When the engineer came to LEUCO at the end of 2014, he was given the task of improving processes in the production. As Head of Industrial Engineering, he is very aware of the current challenges: processes, products and services need to be continuously improved to meet the needs of the market.“Particularly in the age of Industry 4.0, obtaining and providing information is the pivotal element for business success,” observes Mr. Albert. But only when this information can be worked with meaningfully does this turn into an added value for customers and partners. A big goal was therefore to organize and visualize key figures from the production. The experience Mr. Albert gained from his previous employer was very beneficial here. He knew the software Intrexx and was certain: This is exactly the right solution for creating the desired reporting and for presenting the daily key figures in an appealing manner.
Bringing together what belongs together Today, LEUCO uses Intrexx to bring information from various software systems together and then provide this deliberately. A simple example is the assembly of each of the products. This can of course only be achieved when all of the required parts are at hand. The workers are provided with this key information by the Intrexx system that connects different data sources together to this end. The system gives the go-ahead once all of the required parts are available.The portal is directly displayed above the machine control for this purpose. In doing so, a separate computer isn’t required. Another advantage of this is that maintaining the data can be done decentralized: “Intrexx is our data and process interface. The great thing is: the machine workers always have access to the latest data in the Intrexx portal and can adjust this data themselves as well.”If you only look at the data management, LEUCO was able to make time savings of about 10%. However, the really big advantage is in improved quality. This is most obvious in the deployment of the laser marking system.This device inscribes the manufactured tools with various data. The information required for this comes from different systems: In principle we differentiate between process-relevant data (e.g. production orders, which are in SAP) and product-specific data (which come from the PLM system). The challenge was bringing this data together. Mr. Albert developed a solution without hesitation. This solution consolidates and conditions data from multiple sources and feeds the machines the necessary information. He sees the benefit of this solution particularly in the clearly reduced potential for errors due to the automatic data processing: “The worker now only has to select the target layout and doesn’t have to edit content – this means there are no more typing errors, for example.”Via a timestamp, which is written back to the Intrexx system, they can also track when which product was inscribed with which data. This means that tools are no longer inscribed multiple times, for example. Workflow ready in just an hour - Low-Code makes it happen Another use case is the efficient management of the assembly stockyard: LEUCO developed its own stockyard management system with Intrexx, which enables them to keep track of more than 150 stockyards. This provides two great benefits: Firstly they don’t need to implement an elaborate or oversized solution, and secondly the application was created unbelievably quickly thanks to the graphical Low-Code Development interface of Intrexx. “The entire process optimization took place in just 14 days. This definitely wouldn’t have been possible with another system,” Mr. Albert is certain.By modernizing their production processes LEUCO can continuously improve the quality of their products. Especially the customers – sawmills, interior construction companies as well as companies from the construction and furniture industry – benefit as a result. In pursuit of its digitalization strategy, LEUCO is going a step further and developing a comprehensive lifecycle management system. With this, the products – including their qualitative data (meaning test data and measurements) – can be tracked end-to-end. The customer has access to all of the required information about their products via a personalized customer portal. Scenarios such as preventative maintenance or the convenient ordering of consumable materials become incredibly easy to realize as a result.Mr. Albert is particularly enthusiastic about the speed at which he can develop solutions with Intrexx: “Within an hour I can create a workflow that improves collaboration in a project, for example. You can provide solutions agilely and speedily without turning them into a huge project.” No manufacturer can avoid the challenges of the digital transformation – but with Intrexx as a digitalization turbo boost, LEUCO has an ace up their sleeve.

The highlights Production processes are digitalized and simplified Machine data is processed and provided automatically Reporting and visualization of data Rapid development of workflows and processes
Tool manufacturer

LEUCO Ledermann GmbH & Co. KG
“The effortlessness that improvements to processes can be made with is definitely a striking argument for Intrexx.”

Roland Albert, Head of Industrial Engineering

ManufacturingIndustry 4.0

Austria Pet Food GmbH: Truck loading control with Intrexx

Austria Pet Food produces high-quality dog and cat food for brands of international chains and specialist retailers across Europe. With its production facility in Europe, the company is an exclusive private label producer and focuses on sustainable product quality “Made in Austria”. An IFS certificate (International Food Standard) confirmed the high standard of quality.
The shipped products not only correspond to this high standard of quality in their content but also visually. To guarantee that these goods are undamaged when they arrive at the customer, Austria Pet Food needed a tool that documents the loading and unloading of their trucks in accordance with regulations.Previously, the loading and unloading was documented arduously via slips of paper and separate photos, and then saved onto the server later on. This entailed a great deal of administration work. Additionally, this process didn’t provide the desired goal of having rapid and central access to data Information at a glance in the portal To be able to view information quickly, simply and clearly, Austria Pet Food decided to implement Intrexx as a central portal software.Together with the production management, Xinger Solutions e.U. developed a mobile-compatible application “Verladekontrolle” (Loading control). The following functions were important here: Import delivery slips from SAP Store photos from trucks Digital driver signature Control and confirm each order item Another important part of the realization was a simple mobile interface that the warehouse personnel could operate easily with a tablet.With Intrexx and Xinger Solutions – the Austrian distribution and solution partner of United Planet – every single one of these conditions could be met and the requests could be realized very quickly. The functions: Entering of driver and vehicle data Processing of delivery slip items Recording of loading and unloading pallets Instructions for the driver who confirms with a signature Photo documentation of the loading and the truck layout Perfect documentation – with minimal effort With the implemented solution, previous manually created and stored documentation could be made available centrally. Thus, loadings and unloadings are easy to find and can be searched through based on different criteria. The work required for the documentation could be reduced greatly because the recording can be completed directly at the truck and is then immediately available centrally in the portal. Thanks to the responsive design, the application can be accessed and operated on any and every end device.

The highlights Large savings and simplifications in the administration Good overview of open and completed loadings and unloadings Automatic import of each order item from SAP Digital driver signature
Animal food industry

Austria Pet Food GmbH

“Intrexx combines the benefits of user-friendliness with straightforward adaptability and customizability to our circumstances. The implemented loading control simplifies the documentation and our transparency towards our customers.”

Roland Raffer, Production Manager

ManufacturingIndustry 4.0

Industry 4.0 between heaven and earth

The Grimsel Area – mighty mountains, steep cliffs and water in all its phases. Power is generated here that supplies energy to large parts of Switzerland. The Kraftwerke Oberhasli AG (KWO - Power Stations Oberhasli) produce up to 2,300 gigawatt hours per year. They not only rely on water streams but also on data streams. The KWO makes these commercially usable with the software, Intrexx.
Traditional company with the modernest technologyWith almost 100 years of history, the KWO is a company between tradition and modernity. On the one hand, for example, there is the upkeep of the historic Alpine hotel, Grimsel Hospice. On the other hand, there is the use of the modernest technologies. In this respect, the KWO was using Industry 4.0 technologies long before the term “Industry 4.0” even existed.
Low-Code at it's best: various systems, all united in one platformIn 2010, the KWO introduced an intranet based on the software, Intrexx. They soon realized that the software had a lot more potential than just developing a classic intranet. Project leader Wolfgang Sutter says, “With Intrexx, almost anything is possible. Our employees no longer wanted to work without the portal. Due to the positive feedback and because the software can be implemented in the widest range of scenarios, we have been developing the functions step by step since then.”Today, the KWO connects a large amount of data in their Intrexx portal - thanks to Low-Code, the processes were adapted exactly to the requirements of the KWO. The system analyzes more than 100 data records per second, for example from the weather stations that are installed at various points in the area, which is up to more than 2,200 meters above sea level. In addition, data from external data sources, such as the daily avalanche warning, is processed in the system.If nothing else, this increases safety for the more than 12,000 visitors each year that utilitze the tourism offer of the KWO. At all times, they can track how many places are still available in the cable cars, which groups are being lead by the mountain guides and how many people are at each location. This means no one goes missing, even in the 30-kilometer-long tunnel system beneath the Grimsel Pass.At the same time, the KWO reduces workloads and increases efficiency with its “Industry 4.0” portal. All important information, regardless of whether it comes from sensors or web applications, is available at all times online. And many processes practically run by themselves. For example, the control of the mountain railways is fully automated.
Benefits Rapid development of custom applications Information from various data sources can be utilized Processes are automated and continuously improved
Energy supply

Kraftwerke Oberhasli

“With Intrexx, we create our own applications extremely quickly. The areas of application range from the intranet through to Industry 4.0. We can utilize data from almost any source – regardless of whether it comes from web applications or sensors. As a result, Intrexx creates real added-value for our employees and customers.”

Wolfgang Sutter | Head of IT and Management Systems | Kraftwerke Oberhasli

Industry 4.0

Independency and effectiveness with an Intrexx-based extranet

BEST-REISEN is an association of more than 600 independent travel agencies in Germany has established itself on the market over the past 25 years. The independently organized travel agencies act as an alliance towards tour operators and other market players.As the umbrella organization, BEST-REISEN represents the interests of the travel agencies.Since 2013, BEST-REISEN is part of a sustainability initiative, which incorporates a range of people from travel agencies to tour operators, to use resources more responsibly.
Adaptable without training expenditure After ten years, the existing static extranet was to be replaced by a modern solution. The extranet serves BEST-REISEN as a central customer data management as well as a communications platform between member travel agencies and the BEST-REISEN headquarters in Filderstadt. It was very important to them that the new portal could be could be customized to the individual requirements of the company and sector – without a lot of programming effort. The 2,500 users should be able to implement the new system immediately, without the need for training.
A central connection point for 2,500 users - realised with Low-Code Intrexx was chosen because the ability to create custom applications without a lot of programming effort was particularly convincing. Frauke Siech, Head of Sales Controlling, Member Service and IT at BEST-REISEN, was responsible for the introduction. The graduated tourism business economist without an IT background was able to conceive, create and successfully roll out the new extranet for 2,500 users in just half a year. Low-Code development made it possible for her to implement her ideas in individually created applications without much programming effort. The users can retrieve up-to-date information via the extranet at any time. With just a click they can see their current sales statistics, for example. Beyond this, they can order marketing materials from an external service provider and even advertise vacant places for group tours. Dates for internal events and further trainings can also be viewed in the portal. An automate signup routine for these dates is in planning. The BEST-REISEN extranet with its custom-built customer data management provides especially the headquarters with a great reduction in workload. As an interface between travel agencies and tour operators, the headquarters’ work is now simplified greatly.
The highlights: Time and money saved thanks to digitalized processes Quality assurance Simplified information exchange between a large amount of users Introduction possible “on the side”, without expensive project stages
Tourism

BEST-RMG Reisen Management AG

“What I really like about Intrexx is that you can take care of things yourself without having to rely on expensive IT service providers. With our new extranet that is tailored to us, we save a lot of time in our day-to-day work.”

Frauke Siech, Head of Sales Controlling, Member Service & IT, BEST-RMG Reisen Management AG

TourismExtranet

ROI achieved in no time with a digital logbook

Reshaping, stamping and cutting sheet metal: Since 1970 the company Hago from Küssaberg has been an all-rounder for high-quality and efficient sheet metal solutions. The company philosophy of Hago and its 750 employees is characterized by the willingness to continuously invest in new technologies and implement these successfully.
More transparent and straightforward manufacturingWith the installed hightech, Hago manufactures sheet metal parts in all shapes and sizes – all according to the customers‘ request. The spectrum and possibilities of the modern production range from parts as small as a paper clip through to body panels for buses. Hago can produce in batch sizes from 1 to multiple millions per year and supply renowned customers around the world.Within the scope of a project, Hago asked themselves how they can shape their manufacturing to make it more straightforward and transparent. With this in mind, the company started an Industry 4.0 project that quickly showed signs of success.
Data used to drive continuous improvementIn collaboration with the software service provider, CEM-Soft, Hago implemented a connection between the PLC control of the ultramodern laser welding machines and the software, Intrexx. This enables them to graphically process data so that it can be viewed immediately – even on mobile devices. This means the team can view the current operating conditions and key figures. As a result, authorized employees have an overview of workload, problems, machine effectiveness and production quality.This is valuable information for continuous improvement processes and the basis for predictive maintenance. “Today, we can calculate speed factors, carry out quality calculations and create analyses using the OEE. This has already enabled us to greatly increase quality,” says Patrick Kunder, Head of Laser Technology.Thanks to the solution, the recording of all machine logbooks has been fully automated. In the past, this was all done by hand – including the transposed numbers. This had to be done three times a day per machine with each time taking up 15 minutes. They can now manufacture in the gained time instead. Due to the number of connected machines and the underlying threeshift operation, this increases productivity immensely.Production could already be improved by 2.3 percent in a short space of time. However, what‘s even more impressive is the increase of quality by 13 percent. The investments into the interface and platform had already paid off after just 6 months.
Benefits Prompt ROI due to clear reductions in workload Measurable increase in quality and greater productivity Rapid implementation together with the Partner on-site
Supplier for the automotive industry

Hago
“Intrexx simplifies our work in production. It‘s great fun when all machine data is delivered directly to the tablet with such clarity.”

Patrick Kuner | Head of Laser Technology | Hago Feinwerktechnik GmbH
Industry 4.0

Digitalization opens new doors

“With our solution based on Intrexx, we manage to reduce the identification of manufacturing equipment from an average of over ten minutes down to just a few seconds. This service excites our customers – and was our launching pad for the modernization of our business model.”

Zoltan Dementer, Managing Director

ServicesIndustry 4.0

Under one roof

The investigation brought them to the extranet: Since its founding, STREIF has constructed over 80,000 homesteads in Germany. For the most part, sales are handled by a country-wide organization consisting of approximately 80 franchises. They wanted to bring all of these under one roof, a digital one.
Germany-wide connection and central administrationSTREIF wanted every franchisee to have constant access to the latest information and materials to provide customer care at the highest level. For this reason, STREIF made the decision to create a collaborative extranet. In the future, this was to be a central location for managing information and processes.
Standardized customer care and consistent qualityIntrexx provided an ideal basis: many ready-made applications, which could be customized to the individual business processes of STREIF, and a web-based interface that enables these to be used from anywhere. This allows the franchisee to access the portal conveniently in their browser. The implemented extranet collates the information relevant to the respective franchise representative and leads them through each of the support steps. From the first contact, via the offer and contract signing through to the construction approval and customer care afterwards, all of the steps are standardized. Customers are provided with consistent support with the same quality standards at all times.The STREIF employees can also keep track of all of the data: they can retrieve the project status and perform analysis or controlling via the portal. Neither paper nor emails are required to achieve this. Every process is digitalized and the extranet enables direct communication with the franchisees.The four big online real estate exchanges – ImmobilienScout 24, ImmoWelt, Immonet and Immopool – are also provided with data via the portal. All of the data for the various houses now only needs to be recorded once centrally. Enquiries about the objects can also be recorded clearly and manageably in the Intrexx portal. These are transferred from the internet to the CRM system.In this way, STREIF uses the extranet to connect its headquarters, franchisees and the online exchanges in one powerful network under the banner of customer care.
Benefits Digitalized processes simplify and standardize customer care Sales documents and product information can be viewed at all times Offer processing and controlling via the portal
Construction industry

STREIF Haus GmbH

“The Intrexx portal provides us with a decisive competitive advantage. It optimizes processes, improves the internal communication and supports our customer service team with information and services for their daily tasks.”

Georg Fell, IT Manager

ConstructionExtranet

StudienStiftungSaar minimizes bureaucratic effort with Intrexx

To support the students at the colleges in the state, the Saarland state government founded the private-law StudienStiftungSaar in 2009. Funded with a capital of six million Euro, the StudienStiftungSaar has financed more than 2000 scholarships to date. They provide support for the following areas: MINT (Mathematics, IT, Natural Sciences, Technology), Economics and Law, Health and Fitness, Music and Art as well as Linguistic, Cultural and Social Sciences. When selecting who should receive a scholarship, a voluntary engagement and the social background are of particular interest for the StudienStiftungSaar.
The StudienStiftungSaar is facing the challenge of efficiently organizing the application and appraisal process in a way that meets the individual application requirements for the various scholarships and that integrates all of the relevant parties (academic foundation, colleges, applicants, appraisers) while minimizing the bureaucratic effort.Online application portal facilitates the fair awarding of scholarshipsBy developing an Intrexx online application portal, the StudienStiftungSaar was able to implement the requirements. As well as developing the corresponding applications for managing master data, for applicants to register electronically and for implementing a registry process for user accounts, existing text content from the previous website also needed to be migrated into the Intrexx portal being developed. Based on the existing online presence of the StudienStiftungSaar, a corresponding layout for the Intrexx portal was developed and implemented. The awarding of 66 different scholarships is currently being administrated in the developed portal. The application process is at the beginning and is supervised by the foundation or the colleges. In the portal, pupils and students can see which scholarships are currently being advertised and then apply for them. Applicants can create a profile on the page and upload their record of achievement, CV, personal statement and if required, other required forms. During the application process, the users can view information about the status of their application at all times. This is achieved with the implemented “post-box system” so that confidential, personal information isn’t sent via email.Shorter processing times thanks to simplified work for appraisersAs well as the application process, the subsequent appraisal process was also implemented into the Intrexx portal. Once an application has been submitted, college lecturers and professors are assigned as appraisers. These are then provided with access to the application system and can create and upload their appraisal in the scope of the selection process. Once the appraisal process has been completed, the applicants receive a notification in the application portal as to whether their scholarship has been approved or denied. Since implementing the application portal in 2015, more than 3,000 applicants have registered in the system and have submitted a total of about 3,300 scholarship applications to date.

Education and research

StudienStiftungSaar

Education & researchExtranet

The hunt for the right service part

The operating hours counter has long suggested that maintenance is overdue. But how do you get hold of the right service part quickly and easily? The solution: an innovative digital service was needed. To make it easier for customers to order service parts, BOMAG implements a multilingual B2B online shop.
Modern customer service thanks to e-commerceThe company BOMAG, which is based in Boppard and has been a member of the FAYAT Group since 2005, produces machines for compacting earth, asphalt and waste as well as stabilizers/recyclers, planers and pavers. The world market leader in the sector for compaction technology has six branches in Germany and twelve independent subsidiaries.More than 500 distributors in more than 120 countries guarantee the worldwide sales of BOMAG machines and their service. This service is also provided online: in the “BOMAG Parts Webshop” customers can order service parts for their machines quickly and without complications – regardless of what time it is and where they are.
B2B shop perfectly tailored to their own needsWith the web shop, BOMAG is adapting to the current trend towards e-commerce. In doing so, the company emphasizes that the internet represents an important source of supply for purchasing service parts.To create the web shop, BOMAG uses the Low-Code Development platform, Intrexx. The software makes it easy to create business applications, intranets and B2B portals (as is the case with the “BOMAG Parts Webshop”). By using Intrexx as a basis, BOMAG benefited from the big advantage that they can tailor the web shop precisely to their own needs.That employees from outside the IT Department can easily get to grips with the software, speaks for Intrexx’s ease of use. Customers can now place orders at any time of day. Thanks to the responsive design, this can even be done conveniently via smartphone or tablet at the building site.
Benefits Improved customer service: orders can be placed at all hours Electronic service parts catalog with up-to-date availability Answer to the question of e-commerce
Machine Engineering

BOMAG GmbH

“I was surprised at how user-friendly the Intrexx Portal Manager is. You can take care of a lot of things quickly yourself, without having a lot of programming knowledge.”

Frank Liesenfeld, Project Manager BOMAG Parts Webshop

Machine engineeringExtranet

Electronic medication plan in the Rhineland-Palatinate

The transition of patients from in-patient hospitalizations to treatment from licensed doctors is often coupled with changes to the pharmacotherapy. The course of the sickness and the legal regulations, which are different for each sector, necessitate changes to the pharmacotherapy. Poor communication between these sectors and absent media, which every healthcare professional responsible for the patient can access, can lead to loss of data and quality, ineffective pharmacotherapy, and disruption to the treatment of the patient.
Improved treatment thanks to clear medication history overview The ability to track the pharmacotherapy of a patient effectively is the basis for comparing and balancing the medication between the treatment sectors. As well as the patient questionnaire, another reliable source – such as a list of past medications – should therefore also be available as an information source. The doctor providing treatment needs to have a full picture of the medication history of their patient.Therefore, one of the digitalization goals in the health sector is to introduce electronic medication plans nationwide in Germany. In the scope of a pilot project, an electronic medication plan was implemented in 2014 in the Rhineland-Palatinate. The plan used the national medication plan according to § 31a SGB V (Social Act Five), which was later rooted in the eHealth law, as a template. On the basis of the Low-Code Development platform Intrexx, a medication plan was created as a communication platform for care providers for reading, managing and updating patient plans to achieve this. The Intrexx medication portal implements legal standards Five hospitals with selected units, approx. 120 pharmacists and about 80 doctors took part in the pilot project. These can independently enter and track prescribed medication via the medication portal. Access is controlled using a QR code. When a new prescription is created, the medication history is versioned so that a complete overview is guaranteed for that patient. To make it easier for doctors and pharmacists to enter and analyze data, a connection was created to the medication database via a REST interface. This allows the correct medication and active agent labels to be identified and saved uniformly. Using the national central pharmaceutical number simplifies the analysis of prescribed medication. Encryption safeguards data protection standards Additional functionalities were integrated into the Intrexx medication portal for evaluation purposes. Pseudonymized evaluation data records are generated automatically from the portal directly. As part of evaluating the pilot project, this allows insights to be gained that are incorporated into the future implementation of electronic medication plans.A special challenge in this context is found in the high level of security required for highly sensitive personal medical data. To meet these security requirements, an encryption function was integrated into the portal among other security measures. The conception of the portal was discussed with the responsible state data privacy officer and adjusted based on their feedback.

The highlights Noticeable simplification of inter-sectoral communication Doctors providing treatment are better informed thanks to the medication history Secure encryption ensures that the system totally conforms to data protection standards
Health services

University Hospital of the Johannes Gutenberg University Mainz

Health servicesData integration

Digital workplace in the Silicon Valley of Romania

Transylvania – the first thing people usually associate with it are mythical creatures and thick forests. Today, Transylvania is an economically strong region with numerous technology companies. A&I Consulting supports its customer in investing in this region. To improve their processes, they searched for a solution for CRM, task management and time tracking.
The business consultants A&I Consulting S.R.L. has its headquarters in Cluj-Napoca – the heart of Transylvania and second largest city in Romania. In the university city with more than 100,000 students, it’s not uncommon to hear a mixture of Romanian, English, French, Spanish and German. The cosmopolitan city is part of Romania’s fastest growing economic region and attracts investors from across the world.A&I Consulting supports companies who want to invest in this hotspot for technological development. The experts for accounting and tax consultancy promise their customers a fast start and competent advice for all questions about the Romanian tax law.Wanted: Task management and transparent processesFor the young consultancy team, this comes with numerous tasks for different customers every day. Due to the continually growing number of customers, keeping track became more and more difficult. Therefore A&I Consulting looked for a software for their task management, time tracking and customer relationship management (CRM). They wanted an application that could gather all of their information together centrally.All arising tasks should be managed clearly. And the management wanted to gain transparency: Who is working on what and how is the timeframe? Previously it wasn’t possible to track the status of tasks. Furthermore, the consultants didn’t have an ideal overview of their customers. Contact data and tax information were stored in different databases. And if a consultant was absent once due to sickness, their colleagues didn’t have enough information to be able to replace them effectively.It soon became clear: Finding one single solution that could fulfil all of these requirements would be difficult. That’s why the young Romanian company first played with the thought of having a complete, bespoke web application developed. However, this would have been an effortful and expensive option. They wanted to greatly reduce the development time by implementing a Low-Code Development platform.Found: A Low-Code Development platform for the Digital WorkplaceIn their searching, A&I Consulting came across Intrexx. This software offers a wide-range of Low-Code application templates as well as a graphical application and process designer. With these, Intrexx enables the speedy and straightforward creation of applications and portals in particular. A&I Consulting found a competent contact in their home city of Cluj-Napoca with the Romanian Intrexx Partner Target-E. Within just four months, A&I Consulting were able to introduce a Digital Workplace that greatly exceeded their initial expectations. The employees can now find all of the required functions and information at any time and place in the clear web portal.All of the benefits of a bespoke solution – in a fifth of the timeAdrian Mot, Managing Director at Target-E, adjusted the required applications to the requirements of the business consultants exactly. In particular, the CRM system was designed with Intrexx exactly to the wishes of A&I Consulting. This guarantees that the work processes are supported as best as possible and that employees enjoy working with it. And they are really excited about their Digital Workplace: Because of the integration of emails and data from other software system, they can really find everything they need. And all of this in a visually appealing and modern working environment.Today, A&I Consulting can visualize all of their customer information. The account managers are constantly in the loop and can provide the best support for their customers. Pending tasks can be seen at a glance. And the time recording for each task not only creates transparency but also enables precise planning and pricing for future offers.

The highlights Tasks are easily planned and tracked A good overview of customers improves processes A strong basis for creating and pricing offers All information and processes at the Digital Workplace
Consultancy services

A&I Consulting S.R.L.

“Intrexx helps us to decisively improve our work processes. All important information is gathered together centrally in our digital workplace. All pending tasks are planned and tracked here.”

Ramona Bucsa, Special Project Coordinator

ServicesData integration

Satisfied pupils and happy parents thanks to the Intrexx Canteen Portal

Due to the growth of all-day schools, the canteen is increasingly playing a central role in educational facilities in Germany. With its Canteen Portal, datacapo is making sure that school canteens can be managed efficiently and that their customers are provided with a good service.
Monday morning, after double Math, PE is next on the lesson plan. There wasn’t a lot of time for breakfast meaning the stomach will definitely start to rumble by now. It’s a good job there’s a school canteen! Even better when it doesn’t provide mass production food but offers a selection of healthy foods instead.Plannability for the kitchen, service for the pupilsFor a subject that is so directly connected to the well-being of our children like their daily nutrition, “one size fits all” hasn’t been an option for some time. With the Canteen Portal from the South-German IT service provider datacapo, school canteens can be managed efficiently and their customers are provided with a convenient service.Week for week, pupils can choose from various meals together with their parents and put together their own menu plan. This helps the caterers or canteen kitchen to make precise plans. And parents can rest assured that their children will get something good to eat.The Canteen Portal created by datacapo is based on Intrexx. This is a Low-Code Development platform for web applications, intranets and digital working environments. The company from Emmendingen has been a solution partner from the very beginning. Ingo Lenzing, Managing Director of datacapo underlines the benefits of Intrexx: “Especially when it comes to managing large volumes of data via a web-based interface, we harness the benefits of Intrexx.” When you consider that a canteen portal customer in Baden-Württemberg manages over 40 schools and 10,000 pupils, it becomes clear why the handling of large volumes of data is so important.More security with cashless paymentsThe pupils – or more accurately their parents – each have their own user access to the Canteen Portal. They can add money to the connected user account online here. This is a modern version of break money so to speak – just with the benefit that the money isn’t spent on sweets before lunchtime! In the school canteen itself the pupils pay conveniently with an RFID chip and without cash.Each year approximately 25,000 food orders and 400,000 item purchases at 40 locations with almost 12,000 users are processed in total across the various canteen portals.Modifications as quick as stirring a saucepan - Low-Code makes it possibleIntrexx especially plays a role as the administration backend in this solution. The administrators of the system on the customer side – typically those responsible for the IT at the school or caterer – maintain all of the solution’s master data here. This includes menus, point of sale configurations and items, including their pricing.The respective products and processes naturally vary from canteen to canteen. This is where a great benefit of Intrexx comes into play: Custom modifications can be implemented quickly and even with minimal programming knowledge. The graphical user interface allows the user to create applications by drag-and-drop. These applications can easily be adapted and extended at any time. This means that users benefits from a solutions that meets their requirements exactly and is affordable nonetheless.If a school and its canteen are added to the system, the requirements are discussed in advance and then checked as to whether they can be implemented into the existing system. If they discover that new requirements are necessary, a calculation for the implementation is created and its execution is requested.In doing so, many bespoke requests could be implemented within the system e.g. account balance retrieval at customer touchscreens, two separate canteens within a school with separate billing and statistics or even the ability to use the serving counter more than once – once for the main course and once for dessert, for example.

The highlights Efficient canteen administration relieves caterers Cashless payments create convenience benefits for pupils and parents Clear savings in comparison to solutions from the competition
Education and research

datacapo IT sports services GmbH

“Thanks to Intrexx at the backend, we can offer our customers a software that noticeably accelerates processes, is affordable and provides our end customers with enormous convenience benefits.”

Ingo Lenzing, Managing Director of datacapo IT sports services GmbH

Education & researchExtranet

Customer service is the best evidence

SPIE Deutschland & Zentraleuropa GmbH is one of the leading service and system providers for the energy infrastructure of utility and industrial companies in Germany. The company faces a digital challenge: more than 45,000 customers need to be managed as easily as possible. To model all aspects of customer management, the mySAP CRM was to be replaced by a new web-based sales portal.
Clarity in customer management ensures ideal service To ensure the highest level of customer proximity, SPIE Deutschland & Zentraleuropa GmbH is extensively present with approximately 100 locations. With a customer base of around 45,000 customers, customer management is a big challenge – the number of offers created each year alone ranges between 15,000 and 20,000. To keep track of all of these numbers and to be able to respond to the individual needs of each customer, the new customer management system should, in particular, be easy to use. The employees in the Sales Department should have clear and speedy access to comprehensive information about each customer and the offers. Additionally, the system should be accessible from any location. They needed an extranet.
Interlocking processes and location-independent access With Intrexx, it was possible to set up a highly customized CRM system. The sales processes from the various departments were improved by making it simpler to record and search for customer data during the respective offer phase. The entire lifecycle of an offer can be tracked in the system. Offer overviews and individual reports can be created very quickly.Modifications to the system can be carried out without complications and ensure the highest level of adaptability. This ensures that the system is highly accepted by the employees and guarantees continuous improvement.As was the case with mySAP CRM, the new customer management system can also connect to the existing SAP ERP system. With its Connector for SAP, Intrexx has read and write access to SAP data. In this way, customers and offers can be recorded and managed consistently and without media disruptions. This means the entire process chain for the creation of offers is interlocked and automated. Because the solution with Intrexx is web-based, a uniform level of information across the company’s locations is ensured.
Benefits Noticeably more comprehensive customer service Level of information is more uniform across locations Increased revenue from existing customers
Technical services for buildings, facilities

SPIE

“I am absolutely convinced that the future of customer management is in portals. This is obvious because with a portal solution like Intrexx, you have a lot more options. We would definitely do everything the same way again!”

Michael Drönner | Head of the e-Business Department | SPIE Deutschland & Zentraleuropa GmbH

Data integration

Johannes Kepler University Linz digitalizes work processes with Intrexx

Since its founding in 1966, the JKU has established itself as an innovative center for science and social sciences. Today, the JKU has an international renown and is the largest institution of the state of Upper Austria not only in fundamental research but also in applied research. Interdisciplinary and practice-oriented tuition in coordination with the current requirements of the economy and society, collaborations with about 300 partner universities in more than 50 countries, more than 120 professors and approximately 1,800 teaching staff all guarantee that the research and studying conditionals are ideal.
To provide information quickly and centrally, the JKU has been using Intrexx as a campus portal for many years.Among other things, the maintenance on the campus grounds was performed by internal specialized departments. To date, the processing of the tasks was completed on paper, this entailed problems in the process’s transparency and in the flow of information.Xinger Solutions e.U. developed the application “Task management” together with the specialized department “Service Center”. The following functions were important here: Processing of cost approvals Transparency of work steps Real-time information about a task High usability for the tradesmen For the implementation, it was important that the requirements of every department, which uses this application, were taken into account and that these could actually be implemented in the software.
With Intrexx and Xinger Solutions – the Austrian sales and solution partner of United Planet – these requirements could be fully satisfied.The features: Overview lists with filters for analyzing the current tasks Simple input form for entering/editing tasks Notification process to distribute reminders and information Workflows for the cost approval process Simple look & feel History to create transparency for each task Thanks to the implementation, the quality of the information available to the task managers could be increased many times over. The reminder function prevents tasks from being “forgotten” and thanks to the history, every work step can be analyzed precisely.The interface was designed in such a way that people without specialized computer knowledge could also work with it easily. The saved working time can now be used for the actual task areas of the tradesmen.
Digital workflow for the approval process Task history creates transparency Fewer mistakes thanks to automated notifications Simplified processes save time and money
Education and Research

Johannes Kepler University Linz

Education & researchProcess automation

Deutsche AIDS-Hilfe e.V.: Cross-associational collaboration made easy

Only a few symbols are as well-known world-wide as the Red Ribbon. It is the concise symbol of solidarity with HIV-positive and AIDS patients and also represents the battle against the immunodeficiency disease. Whoever wears it demonstrates awareness of the social problems that AIDS entails.
The registered association Deutsche AIDS-Hilfe e.V. (DAH – German Aids Support) is characterized by the Red Ribbon. The DAH is an umbrella association of about 130 organizations and facilities across Germany. It represents the interests of people with HIV/AIDS in public and with respect to politics, science and medical research. To achieve this, the federal branch in Berlin takes on tasks such as trainings, advanced trainings, skilled, committee, public and political work, as well as self-help support on a federal level. Each member organization performs this work primarily on a local, regional and national level.Communication as the key to successful workingThe approximately 500 full-time employees of the association deal with the diverse tasks with the support of about 5,000 volunteers. Dirk Hetzel is one of the longstanding employees at the federal branch in Berlin. As Advisor for Internet-Supported Prevention he realized that the full potential of the association can only be utilized if they communicate effectively.In the past, there was only one option for reaching the many voluntary employees on a regular basis: the newsletter distributed by the umbrella association. However, this one-way communication was quickly no longer able to live up to the requirements of a modern organization: “Effective interaction with this was of course not possible. This had been a problem for us for some time,” states Mr. Hetzel.And that’s why the qualified educationalist and social media manager took up the challenge of improving the collaboration of the voluntary and full-time employees. As well as networking the voluntary and full-time staff, there were two crucial goals: The facilitation of project-related group work with the aid of a social extranet and the establishment of a cross-associational knowledge management. The knowledge found across the entire association was to be used more effectively.
The long search for a suitable extranet solution...They started with a comprehensive market analysis – the search for a suitable solution took almost one and a half years. Representatives from each member organization were also involved at this point: In workshops, the DAH was able to clarify what was actually needed and expected. Based on this, Dirk Hetzel and his team created a requirement specification against which the potential solutions had to be measured. The portal framework, Intrexx, with its integrated collaboration application, Intrexx Share, came out on top in the end.The extensive market research was worth it, as Mr. Hetzel explains: “As soon as I became aware of Intrexx, I was immediately convinced. I had never seen anything like Intrexx Share. The intuitive interface and its high level of usability were the biggest arguments for us. And it’s worth it: We are yet to receive any application queries for it.” As well as its ease-of-use, the cost effectiveness in particular spoke for the product: “Other solutions were inflated and above all too expensive. The bottom line is, Intrexx is financially feasible, even for an organization like ourselves.”... and then things started to happen very fastThe social intranet was set up in just 3 months from the decision to the go-live date. As advice for similar projects, Mr. Hetzel emphasizes the importance of clear coordination with the management and the association’s stakeholders: “Without their involvement, the introduction would probably not have gone so well.” Furthermore, designating key users in each member organization, who help promote the portal, proved to be successful.The platform especially shows off its benefits when it comes to project-related group work. Thanks to the gathering of project members and the corresponding discussions and documents, it is particularly valuable. It was important for a large association such as the Deutsche AIDS Hilfe to be able to work together and exchange documents at a national level with the tool. The as yet 70 project and subject-specific groups are a perfect environment for this.The self-help conference “Positive Begegnungen” (Positive Encounters), which takes place every other year, is a good example: A large amount of the preparations take place in the corresponding project group: “Our old extranet didn’t provide us with anything of the sort,” reports Mr. Hetzel and elaborates: “In the subject-specific groups, particular subject areas are discussed deliberately today.”Knowledge on demand – with the integrated knowledge databaseThe communication platform is complemented by a knowledge database based on the wiki-principle. It is integrated directly. In this application, which was developed together with the Berlin-based software service provider City & Bits, key documents and information are collected, categorized and explained. Here, the employees and volunteers can find all of the important information with ease thanks to the full-text search.However, there are also things that the DAH would do differently with a new project. For example, they didn’t have an automated tool for password recovery (User Self Service) at the beginning. “We soon regretted this due to the large number of users – and therefore added the desired feature quickly,” Mr. Hetzel admits.Overall, he is very satisfied with how the portal is developing: “Intrexx enables us to collaborate across the association in an effective and straightforward manner. Colleagues, who regularly work with the group function, have already come to me and said: This is exactly what they’ve always wanted!”
Cross-associational and location-independent collaboration Improved inclusion of volunteers Intuitive operation and fast go-live Simplified organization in digital project groups Information is found and shared quickly
Social welfare

Deutsche AIDS-Hilfe e.V.
“Intrexx enables us to collaborate across the association in an effective and straightforward manner.”

Dirk Hetzel, Advisor for Internet-Supported Prevention, Deutsche AIDS-Hilfe e.V.
Non-profit organizationsHealth servicesCollaboration

Stadtwerke Gießen: Unified Archiving meets the Digital Workplace

Stadtwerke Gießen AG (Municipal Works Giessen – SWG) is the regional energy provider for the city of Giessen and the region of Middle Hesse. They provide approximately 190,000 people with electricity, natural gas and district heating. Furthermore, they deliver high-quality drinking water to various cities and communities in the region. And their regional transportation services ensure the mobility of many individuals.
The Giessen energy revolution began a long time before Fukushima and the subsequent nuclear power phase-out. That’s because the SWG started more than 30 years ago to switch to a decentralized and climate-friendly power and heat generation in combined heat and power facilities (CHP facilities). Today, the household customers are provided 100% with green energy.The desire for a modern work interface To centralize documents from various systems and thus structure the data storage more efficiently and straightforwardly, the Municipal Works Giessen introduced the Unified Archiving solution dg hyparchive. The reductions in workload resulting from this gave them a taste for more: the cry from individual departments to digitalize specific business processes got louder and louder.The desire was to be able to model and depict information and workflows on a uniform interface. It quickly became apparent that a portal solution was very suitable for this. The main requirement for this new solution was that it could be integrated into dg hyparchive and, at the same, that it enabled the integration of the Municipal Works’ SAP systems.The strategic goal was to create a digital workplace which supports the Municipal Works’ employees with their tasks in the best way possible. With this in mind, various solutions were tested. After a product presentation, Intrexx was finally chosen. To begin with, a test system for five users was put in place. “Intrexx was totally convincing and that’s why we decided to move plans for the project forward,” commented Project Leader, Tumadj Majidian, on the decision-making process.
With Low-Code to the digital workplaceThings moved quickly from this point. Together with the solution’s developer, an interface to dg hyparchive was developed. At the same time, dataglobal expanded its dg connect interface. Using this, the fields generated in Intrexx can be transferred directly to SAP.By linking dg hyparchive, Intrexx and SAP, a portal was assembled where all relevant information converges at one point. The applications created with Intrexx serve as an entry point for data which is stored in dg hyparchive.Mr. Majidian sees the introduction of the portal solution as a great step forward in the digitalization of the Municipal Works: “With this, we’ve drastically reduced the employees’ inhibition level towards modern IT procedures. The digitally modelled processes run elegantly and conveniently. Without the portal solution, the Municipal Works couldn’t master these tasks.”High acceptance thanks to active inclusion of specialty departmentsBy introducing the Low-Code platform, Intrexx, the Municipal Works was able to tangibly improve and accelerate the internal communication. According to Mr. Majidian, the employees really enjoy working with the system because it simplifies their work.Together with the specialty departments, various applications were developed to support the applicable workflows. Thanks to Low-Code, even employees without an IT background could contribute their know-how directly to application development. This made it possible to reduce processing times and speed up procedures. An example of this is the optimization of the incoming mail processing and the management of automated responses for contracts. With this process, the Municipal Works Giessen can respond to requests from customers and business partners more quickly.The individual departments are actively involved in the continual development of the platform and are able to state their requirements. Mr. Majidian is certain: “The fact that we can implement modification requests quickly and at short notice contributes to the great success of the entire system.”Process optimizations lead to surprising cost reductionsAnother example of an application, which was implemented together with the specialty departments, is the project “Printing control and collation of recurring invoices.” In short, the aim here was to save on printing and transport costs. Multiple documents (so-called Turnusrechnungen (recurring invoices)) are collated and sent in accumulated form to the customers.Just one adjustment to the corresponding SAP script for the printing control would have cost €40,000. That’s why the solution was implemented via the portal. The recurring invoices printed by SAP are transferred to the portal.In the portal solution, the collected invoices are merged, the specialty department releases the printing spools and then transfers them to the service provider for printing. This process brings a monthly saving of €4,000 in shipping costs. In the final step, the invoices are stored in dg hyparchive via the portal and at the same time, a link to the archived invoices is created in SAP.As this application example demonstrates, the Digital Workplace based on Intrexx and dg hyparchive not only improves the availability of information, but also facilitates tangible cost savings.The Municipal Works Giessen: Ready for Work 4.0The Digital Workplace of the Municipal Works Giessen is rounded off by a variety of additional web-based applications. Their aim is to simplify everyday working and promote communication between employees and departments. Among others, these include joint calendars, the document archive, the knowledge database, company organigrams and the administration of forms and work equipment.Based on the positive experiences up until this point, some new projects are already in planning. Furthermore, further optimizations to the processing of incoming mail and the ability to process emails directly in SAP are planned. Mr. Majidian expresses his satisfaction with the decision to connect dg hyparchive and Intrexx: “The portal solution, Intrexx, helped us to structure many work processes in a more user-friendly manner. By connecting both systems we could integrate the process for the audit-proof archiving of documents into the normal work process at no additional effort from the user.”
Tangible cost savings and rapid ROI Reductions in workload and improved communication Requests from customers and partners are answered more quickly Central work interface makes procedures more efficient Business processes proceed more speedily and easily Ready for the future and with a variety of options for expansion

Stadtwerke Gießen
„The portal solution, Intrexx, helped us to structure many work processes in a more user-friendly manner. By connecting both systems we could integrate the process for the audit-proof archiving of documents into the normal work process at no additional effort from the user.”

Tumadj Majidian, Projektleiter

ServicesData integration

SenFin Berlin: Administration 4.0 with the Digital Workplace

In the area states, they’re called ministries, in Berlin it’s the Senate. It is divided into ten senate administrations that, as supreme federal authorities, are immediately under the respective senators. One of these is the Senate Administration for Finance (SenFin). It employs approximately 580 employees and is divided into five departments. Among other areas, its responsibilities include the managing of state holdings, the state property, the budget and the finance policies as well as matters concerning the tax administration.
As is the case for every institution in the public administration sector, the Senate Administration for Finance Berlin faces many challenges. An example for this is the demographic change that is making it increasingly difficult to find suitable skilled labor to replace retiring employees. Another example is the digitization of the working world, which has a binding effect for the administration due to the legislation on e-government in Berlin. To live up to the challenges, the IT landscape of the SenFin was to be modernized and expanded. As well as introducing an electronic folder (e-folder), this involved a portal solution. The introduction of a digital working environment was expected to lead to digitalized and simplified processes, among other benefits. Furthermore, the authority wanted to position itself as a more attractive employer.Constructive communication culture at the digital workplacePublic administrations belong to the sectors which have to cope with the fact that many skilled workers are going into retirement. At the same time, relatively few young people are taking their place. This situation is particularly extreme in Berlin – it’s expected that around 25,000 administration workers will retire in the next four or five years. This entails two central problems: The average age has risen sharply due to long-term recruitment stops, and a great amount of specialized knowledge is at stake when experienced employees leave. Furthermore, the Personnel is responsible for making working in the administration sector more attractive to young people. They want to be able to draw from a pool of competent applicants in the future as well. New, flexible offers are important for this. These include the compatibility of family and career or the ability to work independent of time and location.
The digital workplace, with integrated applications for promoting digitalized business processes and for managing knowledge, fulfils these requirements. That’s why the SenFin constructed such a platform based on the software Intrexx. Ralf Meyer, Advisor for E-Government and Communication, views this as a powerful tool, especially the integrated social collaboration components: “With this, we can gather and especially share knowledge more directly and straightforwardly than with FAQs or conventional forums. This is incredibly practical, especially in a time when many employees are retiring and their replacements aren’t certain.”The digital workplace as a living knowledge centerWith the social collaboration components of the Digital Workplace, every employee becomes a potential editor. Because of this, the platform is much more dynamic than a classic CMS-based intranet with a central editorial team. Knowledge, produced by group discussions or from posts on the news feed, are available long-term. This allows specialized knowledge from different departments to be collated so that it can help solve individual questions and problems. Furthermore, employees whose knowledge wasn’t fully recognized until now are encouraged to share their experience as well.To sort, optimally use and archive the knowledge generated here for later access, an individual application was created in close collaboration with the software developer, United Planet. The development concept “from the administration, for the administration” guaranteed that all required functions were included and that the application could be integrated easily into the everyday working.Sense of unity as a plus point in the “War for Talents”Another positive effect that can be observed since introducing the social collaboration platform is that it brings people with similar interests together and creates a sense of unity in doing so. One of the current challenges consists of enthusing competent junior employees for administrative working. The Digital Workplace helps administrations to live up to the expectations of the younger generation for a healthy work-life-balance and an exciting corporate culture.This enables public offices to present themselves as an attractive employer. At the same time, working with technology is a given for junior employees. This, in turn, promotes the entire organization’s flexibility and openness towards innovations in the long-term.eID authentication: secure access – regardless of where and whenSensitive data often plays an important role in the public administration sector. SenFin decided to host the digital workplace solution themselves instead of operating the software in the cloud. Meyer commented on this decision: “Because the data in our portal isn’t anonymized, data protection is an especially important subject here. Our data is on our own servers and therefore, we’re not forced to publish the data.”Additionally, the administration developed a special authentication method that draws on the eID functionality of the nPA (new personal identification card). The particularly inexpensive solution – it only requires a card reader devices and if required, the activation of the new personal identification card’s eID function – provides the employees with secures access to the portal. And all of this regardless of where they are. The employees benefit from greater flexibility because of this – they can decide for themselves, when and where they work. Without compromising security, they can take part in the office’s internal communication and stay up-to-date from home. With the provision of this external access, the senate administration is pursuing the goal of becoming family-friendlier and more attractive to young people.The authentication method draws on devices from the market leader for chip card readers, REINER SCT. The software behind this was developed together with United Planet and the IT and management consultancy firm Moysies & Partner.Saving resources by digitalizing processesThe SenFin is not only striving to make information more accessible for authorized employees with the digital workplace. A pivotal benefit expected by the SenFin is time saved due to the digitalization of processes.With this in mind, various regularly occurring work processes are modelled in applications in the Digital Workplace today. Ralf Meyer is excited about the reductions in workload that this has produced: “By digitalizing processes, we save a lot of time and therefore costs. Even for seemingly small processes, such as leave requests, that are now made digitally instead of on paper, we quickly saved 30,000-40,000€ per year.”An internal ROI evaluation showed that the process of requesting a substitute and then checking the plausibility and availability of said person takes six minutes today. Earlier, when the requests were still made on paper, sent via in-house mail and the absence was added to the wall calendar, this whole process took 22 minutes. With over 500 employees and 8-10 procedures per year, Mr. Meyer’s figures are definitely comprehensible.As well as leave requests, the Senate Administration for Finance Berlin is gradually modelling more processes electronically in the digital workplace. Meeting room reservations, material orders and training requests are other examples of digital processes that were implemented in a manner that saves on resources and speeds up procedures. Sustainably digitalizing the administration has begun with this.Everything at glance thanks to e-folder connectionAn important plus point of the digital workplace from SenFin is that information from a variety of sources is displayed on a central interface. This means that employees need to switch between different programs less often.The integration of data from external systems takes place without complications with the help of the available connectors. Appointments, recent mails and support requests from the IT are obvious and clear at a glance.Even accessing the e-folder can be done from directly within the user interface of the digital workplace. Because of this, the employees are provided with a holistic, mostly process-oriented view of the relevant information. All required processes and data are gathered together on the central platform, meaning employees find what they’re looking for more quickly, are less distracted and can complete their tasks more speedily and easily as a result.Conclusion: Becoming a modern service provider with IntrexxThe Senate Administration for Finance is pursuing a variety of goals with the introduction of the platform. The internal communication should be improved and attractiveness for young applicants should also be increased. At the same time, the solution should help optimize processes and be accessible securely from any location. Based on this requirement specification, the decision was made to set up an integral digital working environment with the software Intrexx.Project leader Ralf Meyer is pleased with the decision: “Within a short period of time, we were able to establish a modern working environment and create a constructive communication culture in the integrated social intranet.” Because the platform can be expanded with desired functions, the administration-internal processes can be digitalized deliberately. The direct access to the e-folder from within the digital workplace and the authentication with the help of the eID function of the nPA (new personal identification card) round off the entire package and represent an experiential modernization of the administration.“When interns and students come to us, they’re surprised at how modern the working conditions can be. With Intrexx, we have created a digital workplace which improves communication and therefore the collaboration decisively.” Ralf Meyer, Advisor for E-Government and Knowledge ManagementMr. Meyer admits that some of the employees had reservations about the new technology during the introductory phase of the platform, but this is completely normal because man and machine are fundamentally interdependent. For this reason, it was especially important for Mr. Meyer’s team to introduce the staff to the subject with deliberate measures, e.g. with introduction events.The workplace of the future requires a wide-stretching networking of competences across departments. Success factors, such as knowledge, experience and also creativity, are becoming increasingly important in the administration sector. Therefore, the SenFin placed great value on creating a constructive communication culture by introducing the digital workplace.This provides the SenFin with an important tool needed for implementing the requirements of the Berlin e-government law. As well as the electronic records, the internal work processes, which are to be digitalized by law, can be modelled digitally. Since 01.01.2017, all leave requests from the entire office are processed electronically with the required approvals using the so-called “UrlaubsApp” (Holiday App).
Secure authentication in the portal with the eID function of the nPA Digitalization of work processes such as digital leave requests Connection to the e-folder: All information at a glance Virtual work groups
Public Administration

Senatsverwaltung für Finanzen
“When interns and students come to us, they’re surprised at how modern the working conditions can be. With Intrexx, we have created a digital workplace which improves communication and therefore the collaboration decisively.”

Ralf Meyer, Advisor for E-Government and Knowledge Management

Public administrationCollaboration

No more paper waste – HECTAS gets digital

Everybody probably knows the feeling when you see your holiday request get lost in the pile of paper on your boss’s desk: There’s got to be an easier way! It’s easier at HECTAS. Since 2014, the service provider has consistently modernized such procedures. Less paper, more digital workplace.
Since its establishment in 1974, HECTAS Facility Services Stiftung & Co. KG has developed into one of the leading quality providers in the area of infrastructural facility services. The company’s service offer encompasses multiple aspects of facility management services. These include maintenance, glass, facade and industrial cleaning, green space care, security services and many other services.The approximately 11,000 Europe-wide employees work every day to bring a satisfied smile to the face of their customers. To do that, their internal procedures need to be as clean and tidy as the property they take care of. By using a digital workplace software, HECTAS is deliberately encouraging the digitalization of their company.The company’s IT department had a clear picture of what they wanted: All documents should be available clearly in one location meaning employees don’t need to search through any and every storage location every time. From the very beginning of the search for a suitable solution, processes and workflows played an important role, as the project leader Martina Henke reveals: “We wanted to completely move away from paper and model our business processes digitally.”No rush job – and the employee portal was still created in record timeHECTAS was lacking a classic intranet. A situation that worked for a long time but was never ideal. They wanted to make important documents easier to access. That’s why they started looking for a suitable software. Two solutions quickly emerged that vied for the favor of the decision-makers.To begin with, another product was taken into consideration because they already had some experience with it. However, building a portal with this to the extent planned would have been incredibly time and cost-intensive. And precisely speed was an argument for its opponent. And that’s how the hour of the underdog came: The software Intrexx, from the software house United Planet in Freiburg, Germany, promised rapid implementation while providing comprehensive options for individualization at the same time.Ms. Henke is certain: “Developing a similar environment with the other solution would have taken much longer.” With Intrexx, however, many functions were provided at the touch of a button using the applications available for free. “Afterwards, we adjusted the platform step-by-step to our needs with applications tailored to us.” Together with the consulting team from United Planet, HECTAS subsequently created workflows that digitally model the company’s internal procedures.Low-Code: When transparency meets high process speedsWherever workflows and processes are deployed, this results in large reductions in workload for the office workers at HECTAS, for example in approval processes such as holiday or investment requests. Digitalizing procedures provides them with two considerable advantages: greater transparency and a noticeable improvement in process speeds.“Everything that was previously on paper and had to be moved from one desk to another – and then somehow “evaporated” – is now available at all times. With Intrexx, our processes run more quickly and transparently.” According to Ms. Henke, this also means that the processing/approval status can be tracked at any time.In comparison to the previous procedures, the simplification is both tangible and measurable according to Ms. Henke. For example, holiday requests previously had to be printed out and signatures had to be obtained from different locations. “Today, the superior receives an email, clicks on a link and the request is already approved. I don’t need a calculator to figure out that that’s much quicker. We save paper, time and particularly labor costs.” Thanks to Low-Code, the platform was precisely tailored to the needs of HECTAS.The HECTAS headquarters is in Wuppertal. As well as this, the company is active with its 40 offices in Germany, Austria, Belgium, Netherlands, Czech Republic and Hungary. To begin with, the digital workplace was only used in the German offices. It didn’t take long before requests from other offices came in. Martina Henke can understand that very well: “The colleagues had a look at our system and thought, ‘Cool, it can be done that quickly? Awesome!’” In the meantime, the portal is available in three languages: German, English and Dutch. This allows 670 employees to conveniently access all current information Europe-wide.Digital transformation is a marathon and not a sprintThe potential for the future is still great. And there are a number of additional procedures on the agenda, which they want to simplify. The proposals for these primarily come from the users from the individual departments. For example, they are currently working on continuing to improve their layout. The switch to responsive design promises simplified access to the digital workplace with mobile devices.Is HECTAS planning to tidy up so much that paper completely disappears from their offices? Martina Henke has to smirk at this question: “The paperless office is an ideal that we want to reach in the future, but the journey there is a long one. With Intrexx, we’re one giant leap closer. We’ve already digitalized many, previously paper-based processes and the list is getting longer all the time.”

Platform was introduced very quickly Tailored to the individual procedures Reductions in workload thanks to digitalized processes Simplified information exchange between locations Greater transparency and increased process speeds
Service provider

HECTAS Facility Services Stiftung & Co. KG

“Intrexx provides us with a wealth of benefits: We save paper, time and labor costs that previously went on searching for information. The users are excited about the speed with which our processes now run.”

Martina Henke, IT Support

ServicesProcess automation

Caritas of the Archdiocese of Vienna promotes information exchange with Intrexx

The Caritas of the Archdiocese of Vienna covers the region of the state of Vienna and the eastern part of Lower Austria. Alongside the 4,400 full-time employees, approximately 2,100 voluntary employees provide person-to-person help in the Caritas facilities. More than 7,300 additional men and women are active as volunteers in Caritas projects (Status: 2013).The Caritas considers itself to be a community of full-time and voluntary employees who help people in emotional, physical and material need.
Due to the increasing number of helpers, it became necessary to improve how well they’re connected as much as possible. That’s the only way to provide aid quickly, efficiently and without bureaucracy.Because there hadn’t been a central system for internal communication up until this point, all required features, that the employee portal should include, were evaluated in advance in a project group.After detailed testing, Intrexx – the Low-Code Platform from the software developer United Planet – was selected as the most flexible and practical solution.In more detail, the following features were important: Flexibility when integrating external systems Facility for in-house development High performance while conserving resources at the same time Ability to flexibly adjust the design Suitable for mobile end devices
A service provider, which could guarantee rapid and straightforward communication and if necessary, quickly provide on-site support, was important for the implementation and the continual running operation of the employee portal.With Xinger Solutions – an Austrian sales and solutions partner of United Planet –, these criteria were met in their entirety.Tailored applications and high acceptance thanks to Low-CodeA quick win during the implementation was the fact that functions could to some extent already be used on the live platform even before the actual go live date. In this way, a quickly developed application was used to vote on the name of the new platform. Low-Code Development made it possible to respond flexibly and accurately to the suggestions of the employees. The fact that one third of all users already made use of this first contact with the new platform, bears witness to the high acceptance and excitement about the new technology.Presenting functions and information centrally should increase the productivity of the employees. The following applications were therefore selected for the launch of the platform: the central telephone book based on the Caritas’s own identity management including images of the users and all service points where an employee is engaged the document management system where the entire organizational manual is presented a CMS that provides an ability to inform employees about updates within the organization. Additionally, contemporary functions were developed allowing, for example, users to very easily denote an article as “interesting” via a button an event calendar that both imports the appointments from the homepage via RSS while also leaving the option to publish additional internal appointments open a clear, modular appearance, on desktop PCs as well as on mobile end devices an innovation platform where ideas regarding specific topics are gathered and categorized
The high social and organizational complexity in this project demanded a high level of quality and flexibility from the side of the technology and the project management. With Intrexx and Xinger Solutions, the goals were completed in their entirety after a project throughput time of 10 months.The telephone book alone is accessed approximately 50,000 times per month. This demonstrates that the system is also accepted by the users.For the Caritas Vienna, it was especially important to create a platform where the employees could interact with one another, they should be able to comment on and like information at central points. From this time on, the employees can get the information themselves meaning the flow of information is improved considerably.The project management is receiving numerous ideas for expanding the offer of applications – a great step in the direction of a “Digital Workplace.
Social Services

Caritas of the Archdiocese of Vienna

“The portal improves the cross-departmental communication within the organization. Relevant information is available centrally. The employee portal provides us with the ability to make the various working realities experiential for all employees – regardless of which department they are in.”

Corinna Sharma, Internal Communication, Caritas Vienna

Collaboration

Increased efficiency with e-learning in industry

KASI, spol. s r. o. focusses on developing, manufacturing and selling cast iron sewage articles. Founded in 1992, the company, with its headquarters in Přelouč, Czech Republic, is considered to be one of the most modern iron foundries in Europe today. A variety of cast iron sewage articles are monitored both internally and externally in accordance with the requirements of the applicable European regulations. As well as the known standard cast iron sewage articles, the company also sells a variety of new technological solutions, such as self-levelling manhole covers.
To support the development of such innovations, they wanted to improve the information exchange between the Management, Engineering and Production departments. For the IT Consultant of KASI, Petr Kuchyňka, it was especially important to improve the employees’ access to information. To start with, a variety of intranet and portal solutions were taken into consideration. As well as connecting to the SAP system, they also wanted to be able to integrate a number of other third-party systems.E-learning directly on the shop floorThe aspect of data integration tipped the balance. Only one of the solutions tested by KASI was capable of incorporating all required data sources. And this solution offered even more: the networking platform made it possible to play e-learning offers and tutorials directly on smart TVs on the production line. The fact that a competent contact person, X-Document House Prague, was on-site for questions and support made it even easier to opt for the software, Intrexx.The new portal went live after less than three months. It’s being developed continually up until today and is therefore being optimally adjusted to the changing needs of KASI. The company makes use of custom-made applications which can be created rapidly with Intrexx.Two applications are currently in focus. The first of these is a reporting tool which is utilized to plan and control production. Clear, graphical assessments provide a quick overview of the current production status. According to Mr. Kuchyňka, the efficiency could be increased considerably thanks to this. Scrap during production could be reduced and the development of new ideas proceeds in a more goal-driven manner and therefore more economically.The other central application is the e-learning platform. The solution is in use around the clock and supports employees during production with tutorials and assistance. The information can be transmitted directly from the Development department to the Production department. This saves a lot of time. This means that production workers are able to implement changes quickly or manufacture new products. And all of this is possible without training because they get all of the information they need online via smart TVs at their workplace. Furthermore, errors or wastages can be reported and possible improvements can be suggested. This leads to a reduction in used materials and thus, outgoings as well.
ROI in just 1.5 months - Low-Code makes it possibleMr. Kuchyňka is very pleased to be able to develop his own features and even applications for the portal by himself: “It’s even faster than commissioning the work to a service provider! In the time it previously took just to write a description of the desired features, our applications are already finished.” Low-Code enabled a fast but still accurate creation of applications that exactly meet the special needs of KASI.The portal at KASI ensures improved information exchange and quicker procedures. The seamless connection of Intrexx to SAP, which is then coupled with the system typical for iron foundries, OPTI, plays a large role here. Intrexx serves as a nexus and conveniently makes relevant data accessible. Thanks to the savings made possible, the entire investment payed off in a possibly record-breaking time of just one and a half months according to Mr. Kuchyňka.Because of the rate of return, KASI has successively expanded the portal with additional features. They’ve already got plans for an absence calendar and an application for planning resources. The largest Czech cast iron sewage article manufacturer is therefore in a great position regarding digitalization and can thus continue to build on their position as the market leader.
Provision of e-learning for production workers Improved interactions between individual departments ROI after just 1.5 months Faster procedures, notable increases in efficiency
Manufacturing / Cast iron sewage articles

KASI, spol. s r. o.
“The ability to be able to share important information at one central point was crucial for us. Intrexx helps us by decisively accelerating our decision and planning processes.”

Petr Kuchyňka, IT Consultant, KASI

ManufacturingData integration

From flipcharts to digital production support

Sunrise Medical is one of the world market leaders in the development, production and distribution of wheelchairs and systems for perfect sitting and positioning. Across the world, 2,000 people work for Sunrise Medical. In accordance with their motto “Improving people’s lives”, the company’s innovative products enable people to lead an independent and autonomous life.
The facilities of Sunrise Medical have various production lines where a wide variety of wheelchairs are assembled. In the past, a flipchart stood next to each production line where employees could write down the currently missing components by hand. A process which lead to paper-warfare and was in desperate need of improvement. Furthermore, it was also important to them to simplify collaboration with partners and to improve data management of the comprehensive portfolio, which was previously more of a building site.
Unparalleled in flexibility and customizabilityAt a trade fair in 2011, they received a CD – yes, they were still around then – by chance. This CD contained a test version of Intrexx. Christian Hügel, Business Analyst and responsible for optimizing processes at Sunrise Medical, was convinced: “Intrexx was predestined to meet our requirements.” Because the software has attractive acquisition costs, there wasn’t another option for Hügel: “I have to say that Intrexx was unparalleled in its area and still is. I don’t know of any other solution that can provide the same in the areas of flexibility and customizability. For our requirements, SharePoint would be like the proverbial bull in a china shop.”Tailored applications made with Low-CodeThe graphical user interface of the Low-Code platform Intrexx allows the user to create applications by drag-and-drop. With this, a process optimizing portal was assembled within two months – including planning and testing. For this, they made use of the consulting services of the software developer. As a result, Sunrise Medical was able to modify the portal themselves with additional, to some extent substantial, projects to perfectly meet to their needs. Thanks to Low-Code, this is possible without much programming effort.In answer to question, which functions are most commonly used, Hügel replied, “For us, Intrexx is much more than just an intranet.” Everything that can’t be modelled directly using the ERP system – especially process – is solved with Intrexx. When the company switched to the new ERP system “QAD Cloud ERP”, Intrexx especially showed its strengths in the data integration, “The entire data migration from the old ERP to the new was taken care of by Intrexx.” Furthermore, Intrexx is used to merge and consolidate data. That’s why, as an example, the product data management system, SolidWorks, is connected to Intrexx. The data is processed, verified and then transferred to the ERP system by Intrexx.Another highlight is the supplier portal including a Kanban process. The largest suppliers of Sunrise Medical have access to the extranet. Here, they can see a list of the articles to be supplied. Which parts are needed when and where is automatically displayed. This means that orders no longer need to be actively placed. Christian Hügel sees benefits for both sides in the supplier portal, “It improves collaboration immensely. We have a direct reduction in workload and the suppliers can decide for themselves, when they want to download orders”. Instead of selecting an oversized ERP solution which would provide such a process, they could economically implement the process themselves with Intrexx.By digitalizing many of the daily occurring processes, Sunrise Medical benefit from tangible savings in time. The analyst, Hügel, is also pleased about how this also leads to reduced costs. And the flipcharts from earlier? Nobody really misses them. They’ve been thrown away and replaced by monitors. The data entered here is, by way of a process, is forwarded to the right place and the additional steps – from ordering the parts through to informing the customer about the projected delivery data – is taken care of automatically.
Improved processes Seamless collaboration across the entire production chain Simple consolidation and migration, even with large volumes of data Workload reduced and time saved
Manufacturing

Sunrise Medical GmbH & Co. KG

“Intrexx is simply unparalleled in its area […] For our requirements, SharePoint would be like the proverbial bull in a china shop.”

Christian Hügel, Business Analyst, Sunrise Medical

ManufacturingProcess automation

Intrexx as a complex seminar management system

The Munich Tree Climbing School, with its headquarters in Gilching close to Munich, specializes in trainings and advanced trainings in the area of rope climbing techniques, tree care and work safety. Since the MBKS was accredited as the first training location in Germany in 2002, it has continued to grow, and comprises of approximately 25 trainers working across Germany. Together with numerous cooperation partners, the Munich Tree Climbing School provides a broad spectrum of courses.
Previously, different systems were used for managing and processing courses, trainers and participants. This lead to data being stored in multiple locations which, among other things, impaired how accurate and up-to-date the data was. In the future, the entire procedure (planning, performing and post-processing) for the courses should be automated in one system. Furthermore, communication with trainers and participants should take place and be documented in the system. Finally, the website should include a course search and registration form.
High flexibility thanks to Low-CodeThe seminar management system was created with the Low-Code platform Intrexx from United Planet. With its available modules, it enables users to quickly and economically implement individual solutions. The MBKS system consists of the modules: CRM, Course Planning, Course Performance, Reports, Documents and Master Data Administration. Thanks to Low-Code, the applications can be flexibly adapted to new requirements at any time. The information required for the entire system is managed under the menu point “Stammdaten” (Master data). Here, data, such as regions, course locations, document priorities and course categories, the various statuses for courses and participants, and the course types (course templates) can be entered and managed.In the “CRM” area, all companies, people, trainers and course participants are managed. In a trainer calendar, all unavailable dates of the trainers are managed here. The calendar makes course planning much easier. When a trainer is assigned to a course, an appointment is automatically created in the trainer calendar. This means that appointment conflicts are already considered when planning the courses.Under the menu point “Kursplanung” (Course planning), all courses are administrated. This includes the creation and editing of courses, as well as of text blocks and documents for the courses and tasks to be completed by employees. Trainers can be booked for a course, and these trainers automatically receive an email confirming this booking. A course can be published and released for viewing on the website. The course appears in different overviews (list, calendar, map) and can be booked directly by the visitors. Once they’ve booked, the visitor automatically receives a confirmation. Interested customers can be added to each course so that these can be won as participants later. Participants can also be manually added to a course in the system. The running of the course is supported from start to finish. The participant receives various information and documents from the system: confirmation of registration, participation invoice, course information with directions and a hotel list, and, once they’ve completed the course, they receive a certificate of participation.If a course is cancelled, all participants automatically receive the appropriate information and, if they’ve already been invoiced, they receive an invoice correction per email. This also occurs if a participant cancels within the corresponding cancellation period. A waiting list is created for each course and this is used in the case of a cancellation. It’s also possible for participants to switch their booking to another course.In the “Berichtswesen” (Reports) area, statistics regarding the courses are generated. These statistics help optimize the future planning of courses. Course statistics, participant statistics and over-booked course statistics all help in this optimization.The “Dokumente” (Documents) area contains all documents created by the system, as well documents uploaded by participants, with the corresponding connections to the course, participant, location etc.
Optimization of the entire planning and performing of courses Central work platform (employees no longer need to switch between systems) – all data is available in one system Location-independent access, highly accepted by employees and partners Integration of course search and registration on the website Highly expandable and flexible
Tree care services

Munich Tree Climbing School (MBKS)

“Our complex working structures in the seminar management provided us with problems – PortalConsult and Intrexx were the answer. The system introduced by us is multifaceted and works with automatisms leading to a reduction in workload.”

Merlin Fuchs, Münchner Baumkletterschule

ServicesCollaboration

AOK Sachsen-Anhalt: Enhancing SAP with Intrexx

AOK Sachsen-Anhalt is the largest health insurance company in the state. The health insurance company is located in Magdeburg and almost 1,900 employees individually advise and personally look after around 700,000 insured members. The well-being of said members is viewed as a high priority. That’s why products and services are constantly being optimized and the company assumes responsibility for structuring and developing healthcare policies in Sachsen-Anhalt.
AOK Sachsen-Anhalt relies on SAP for its core business. In order to simplify business processes, this solution was to be enhanced with specific functions that weren’t initially provided by the standardized and relatively rigid system. Alongside some smaller features (doctor search, questionnaire tool etc.), a contract management system was to be developed which would allow them to efficiently manage all contracts and not just the regular health insurance contracts.
Modifying the SAP system so that it could implement the requirements wasn’t an option. From early on, it was clear that this would be very complex and would come with considerable costs. Based on previous good experiences with the platform-independent portal and integration software Intrexx, they decided to enhance SAP by combining it with Intrexx applications. A central requirement, which could be fulfilled in this way, was that the applications shouldn’t drift away from the look and feel of SAP. This would avoid a media disruption and employees, who know SAP already, can also work with the new tools without any training or induction. This criteria was especially important for the contract management system developed with Intrexx. Because SAP was only designed to manage certain contracts, the Intrexx application made it possible to manage all other contracts. The project leader Dr. Martin Kunz was very successful with the integration: “The Intrexx contract management is so closely connected to SAP that the employees don’t even notice that they’re not directly working with SAP. It actually doesn’t even matter to them which platform they’re using.”The main benefit that the AOK Sachsen-Anhalt’s IT department experiences from the combination of SAP and Intrexx is that SAP stays close to the original but still allows them to straightforwardly integrate required functions. The main program SAP therefore remains easy to maintain and the flexibility, which modern companies require, is supported by the web-based applications that are developed with Intrexx.
Rapid implementation of user requirements SAP can be modified easily but still stays close to the original Seamless integration into the SAP environment One solution for a wide array of requirements High level of acceptance from the employees
Insurance

AOK Sachsen-Anhalt
“We’ve significantly centralized our data storage and can fulfill all requirements of the SGB (social security act) with the Intrexx contract management system. We were really impressed by how effortlessly the connection to SAP was made.”

Dr. Martin Kunz, Head of Software Development and Business Intelligence

Health servicesProcess automation

Electronic provisional reservations for childcare places

The Christophoruswerk Erfurt facilitates quality development and knowledge exchange

The Christophoruswerk Erfurt is a nonprofit organization operated by the caritas association for the diocese of Erfurt and by the protestant parish of Erfurt. The nonprofit LLC is a regionally acting social services provider and offers support to people with mental disabilities and illnesses in the areas of housing, daily planning, education and work.
Because the facilities are positioned in a decentralized manner, good coordination has an especially high value for the Christophoruswerk. By using a new software solution, they wanted to ensure that particularly QM documents could be exchanged effortlessly between locations and published rapidly. Furthermore, they wanted to replace existing stand-alone solutions and set up a central portal for the longer term.
The Christophoruswerk searched with foresight for a solution that provided additional perspectives beyond the area of quality management. Lars Meininger from the responsible department commented on the decision made as follows: “We chose Intrexx because it is much more than just a QM system. With it, we don’t only have a special software for implementing ISO 9000 but also a widely positioned solution.” First of all, ipro Consulting transferred the approximately 1,200 documents present in the old system to the “Quality Management Suite 2.0”, which is based on Intrexx. Thus, the documents are all conveniently available in the intranet portal. At the same time, they evaluated which additional processes could be mapped and simplified using Intrexx. Thanks to the portal, diverse applications are being increasingly unified on a central platform. The quality management representative for the Christophoruswerk is certain that the process speed could be increased, even in the early phases, and furthermore, is excited about how work has been simplified: “Intrexx enables us to do things that previously weren’t possible with our earlier HTML solution: We work interactively with the system. Releases are no longer handled on paper and can therefore take place very promptly. Additionally, we have a user-specific document assignment system.”
Time saved thanks to process optimization Knowledge exchange and cooperation beyond locational boundaries Replacement of stand-alone solutions Independent design and adjustment to specific requirements
Social Services
Intrexx, Quality Management Suite, Intrexx Share, CMS 2.0 for Intrexx
Christophoruswerk Erfurt nonprofit LLC
"What previously took a long time when releasing documents now only takes two days. In comparison to the old system, we save a considerable amount of time and our work is simplified in the area of quality management."

Lars Meininger,

Quality Management Representative,

Christophoruswerk Erfurt

Non-profit organizationsNon-profit organizationsCollaboration

Finally! Flexible, rapid and autonomous modifications

The DEHA Group is a merging of five regionally leading, concern-independent electrical wholesalers. Their strategic focus lies on building and industrial technology, whereby they provide their customers in the electrical trade and industry with pioneering products and solutions as well as logistical and acquisitional concepts.
The goal: Digitally model complex workflows Alongside its duties in marketing and data management, DEHA’s head office is first and foremost responsible for concluding joint supplier contracts. For this purpose, they use a relatively complex workflow that was originally to be modelled with SharePoint. However, they came no further because everything needed to be developed off-site and the contractors didn’t have enough capacity. The decision was therefore made to abandon the project and search for alternatives.
The perfect solution with in-house development thanks to Low-Code One of the DEHA partners fulfilled similar requirements with the software Intrexx. Based on the positive experience there, it was examined in a live environment and was evaluated as very suitable for the planned project. The responsible person for the project, Torsten Schulz, is very pleased with the new solution: “Intrexx provides that which SharePoint was lacking: The adapt-ability and the wide range of facilities for developing applications in-house in the Intrexx Portal Manager were definitely pivotal factors. We can model and depict a lot with little effort.” Intrexx as a Low-Code platform offers the advantage that applications can be created with little programming effort on a graphical development interface. In this way, multiple applications could be creat-ed autonomously. Among these was an application that allows them to coor-dinate cross-company work groups. Another application is used to reduce the amount of work needed for creating protocols. For the “agreement workflow”, which regulates the conclusion and management of joint contracts, they referred to the consulting department at the producing company United Planet. The project was to be completed quickly so that they could benefit from the anticipated ease in workload as soon as possible. In particular, Schulz perceived this collaboration as especially positive: “With Intrexx, we found it compelling that we spoke to the actual producer. If we have any problems, we can simply and directly consult the person with the most expertise.” Tongue-in-cheek he added: “That would of course be a little bit difficult with Microsoft.” Thanks to the Intrexx applications created with Low-Code, the DEHA Group could simplify their processes and collaboration and facilitate the flow of information.
Collaboration and secure data exchange with partners Rapid implementation of requirements In-house developments are possible Data from SharePoint can be transferred via the Connector Reduction in manual workload thanks to workflows
Wholesale electrical supply company

DEHA Elektrohandelsgesellschaft mbH & Co. KG

“Intrexx puts us in a position to be able to respond to the majority of requirements ourselves and to provide good solutions quickly. Our staff is excited about how quickly their ideas are realized and the reductions in workload the solutions result in.”

Torsten Schulz, Project leader IT, DEHA Group

TradeCollaboration