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Intrexx Case Study: Public Administration

County Seat Siegburg


With Intrexx, we evolved our existing service portal and interconnected different internal and external systems.

Bernd Lehmann, CDO of the county seat Siegburg

Fast information for citizens and employees



Industries: Public administration
Partner: ISIFIVE

Fast and simple information about the city’s services, employees, and organizational units – thanks to Intrexx, the service portal of the city of Siegburg now provides citizens and employees with all key information at a glance online.

Information management made easy

Numerous telephone numbers, responsibilities, forms and documents are all part of the services provided by the city of Siegburg’s administration. Keeping this information constantly up to date and making it available to various interest groups took an enormous administrative and editorial effort in the past. Thanks to ISIFIVE’s implementation of Intrexx’s integration capabilities and a digitalization concept from ISIFIVE’s cooperation partner City & Bits, managing this information is now child’s play for the county seat.

Everything at a glance

The project focused on the services provided by the city as well as all relevant contact and employee information, important references and forms. A structured system for recording and allocating this data now means that citizens and employees can easily research and download contact data, costs, accompanying documents, internal notes for employees and required forms, among other things.

Reduction of editorial effort

As well as structuring information to make it easier for citizens to find it, the service portal project management team also had internal process optimization on its agenda. The portal should allow users to update data and documents centrally and make it simple for editors to design them. Intrexx is a dovetailing specialist and was able to interconnect different systems and significantly reduce the editorial effort to ensure the availability of up-to-date information. Additionally, external employees, such as colleagues from the call center of the city of Cologne, were connected to the portal to reliably handle the city's telephone inquiries.

Recorded data is exported in the Xzufi format

The master data for the employees and organizational units is imported and updated directly from the city’s Active Directory. This is followed by editorial enhancements in Intrexx, the edited data is then distributed in the standardized XML format. To meet the requirements of the federal and state portals as well as the Germany-wide citizen hotline “115”, the recorded data is outputted especially in the Xzufi format. As a result, all the city’s information can be automatically recorded by these instances at no additional effort. Furthermore, there is a direct connection to the “LeiKa” (services catalog of public administrations) database. The “LeiKa” database provides a uniform, complete and comprehensive directory of all administration services across all administration levels for the first time in Germany.

Intelligent, secure and editable

To avoid sources of error, a whitelist in the system ensures that only known organizational units are used. Differences are sent to the responsible editors as tasks so that organizational units on the whitelist or data at the source can be corrected immediately. Moreover, the import mechanism generates tasks from irregularities, changes and/or updates (e.g. new or departing employees) that mean that the service descriptions need to be revised.

Digitalization with a concept

The project was conceptionally and technically developed and implemented by ISIFIVE in collaboration with City & Bits. From 4 locations in Germany and in close cooperation with City & Bits, ISIFIVE offers its customers conceptual expertise in digitalizing public authorities and administrations as well as technical Intrexx knowhow and bespoke programming.

The highlights

  • All important information for citizens and employees at a glance
  • Citizen portal with forms and downloads (self-service)
  • All data for employees can be viewed and assigned at any time
  • Integration of external services to increase citizen service
  • Direct connection to the "LeiKa database"

Tags: Data integration, Process automation, Extranet

 

ISIFIVE
Partner
ISIFIVE
https://isi5.de


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